NOC / Helpdesk Engineer Karachi , On-Site

Sindh IT Company; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

SITC is seeking a NOC / Helpdesk Engineer to provide first-line monitoring, incident response, and technical support across SITC’s network, systems, and end-user environment from Karachi. You will monitor performance, manage tickets, troubleshoot hardware/software/network issues, and coordinate with cross-functional teams for incident resolution.

On-call rotation may be required. The ideal candidate has 1–3 years of NOC/helpdesk experience, strong networking basics, and familiarity with common

Qualifications

• 1–3 years of NOC, helpdesk, or IT support experience.
• Experience with Windows and Linux server/desktop environments.
• Familiarity with TCP/IP, DNS, DHCP, VPN configuration.
• Experience with ticketing systems and remote support tools.
• ITIL Foundation, CompTIA A+/Network+, CCNA preferred.

Responsibilities

• Monitor network, server, and application performance; log, triage, and escalate incidents per SLAs.
• Provide first- and second-line technical support to end users via ticketing, phone, and in-person channels.
• Perform routine health checks, backups, and preventive maintenance on servers, network devices, and end-user equipment.
• Maintain and update incident logs, knowledge base articles, and SOPs.

Skills

Windows

Linux

Networking basics

Helpdesk tools

Communication

Education

Bachelor's degree in CS/IT

Tools

TeamViewer

AnyDesk

RDP

Endpoint monitoring

Job description

The NOC / Helpdesk Engineer is responsible for first-line monitoring, incident response, and technical support across SITC’s network, systems, and end-user helpdesk operations, ensuring continuity of service and timely escalation of unresolved issues.

Role overview

Division Information Security

Location On-Site, Karachi

Employment type Full Time

About the role

The NOC / Helpdesk Engineer will provide first-line monitoring, incident response, and technical support across SITC’s network, systems, and end-user environment, ensuring reliable service and timely resolution or escalation of issues. The role will monitor network, server, and application performance, manage helpdesk tickets, troubleshoot hardware, software, network, and access issues, and perform routine system health checks and preventive maintenance. The position will work closely with Engineering, DevOps, IT Infrastructure, and Security teams on incident resolution and operational support, including shift-based or 24/7 coverage when required. The ideal candidate has 1–3 years of relevant NOC, helpdesk, or IT support experience and strong foundational networking skills.

Key responsibilities

• Monitor network, server, and application performance through NOC dashboards and alerting tools; log, triage, and elevate incidents in line with defined SLAs.
• Provide first- and second-line technical support to end users through the helpdesk ticketing system, telephone, and in-person channels, covering hardware, software, network, and access issues.
• Perform routine health checks, backups, and preventive maintenance on servers, network devices, and end-user equipment.
• Maintain and update incident logs, knowledge base articles, and standard operating procedures for recurring issues.
• Coordinate with Engineering, DevOps, IT Infrastructure, and Security teams for incident resolution, change implementation, and escalation of complex faults.
• Support shift-based or 24/7 service operations as required, including on-call rotation for critical incidents.

Required skills & competencies

• Working knowledge of Windows and Linux server and desktop environments.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN configuration, and LAN/WAN troubleshooting.
• Proficiency with helpdesk ticketing systems and remote support tools (e.g., TeamViewer, AnyDesk, RDP).
• Familiarity with backup, antivirus, and endpoint monitoring tools.
• Ability to triage, log, and elevate incidents within defined SLAs.
• Clear, professional communication with end users across technical and non-technical audiences.

Qualifications & experience

Bachelor’s degree in Computer Science, IT, or a related field; vocational training or a relevant professional certification, together with demonstrated experience, may be considered where the evidence supports the required capability.

EXPERIENCE

1–3 years of relevant NOC, helpdesk, or IT support experience, with a working command of the core toolset and a track record of delivering assigned work to a professional standard with review. Working knowledge of Windows/Linux environments, networking fundamentals (TCP/IP, DNS, DHCP), ticketing systems, and remote support tools, applying established methods and structured problem-solving within defined standards. ITIL Foundation, CompTIA A+/Network+, CCNA, or similar certifications preferred.

Note: SITC is an equal opportunity employer. We welcome applications from all qualified candidates regardless of background, gender, or disability status. Your CV will be held in line with our Privacy Policy.