Night-Shift International Support & Success Specialist

ProTechs Solution; Karachi Division; On-site; PKR 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Medical Insurance & OPD

Annual leaves

Referral Rewards

Annual Increment

Loan facility

Employee Appreciation Programs

Job summary

Protechs Solution in Karachi invites an International Sales & Customer Success Specialist to assist US-based clients via calls and chats, resolve inquiries, and deliver exceptional experiences.

You will manage high-volume interactions from the US, use CRM and support tools, and ensure customer satisfaction with clear English communication and a professional demeanor. Night shift duties apply from 6:00 PM onward on-site at Shahra-e-Faisal.

Qualifications

• Excellent English with American accent; strong customer service skills.
• Bachelor’s degree is a plus; matric/O levels acceptable.

Responsibilities

• Handle high-volume calls/chats from US customers and resolve inquiries.
• Provide accurate information and troubleshoot issues.
• Deliver professional, empathetic customer service.
• Use CRM and other support software while handling customers.

Skills

Excellent English with American accent

MS Office basics

Customer service experience

Education

Bachelor's degree preferred

Matric/O Levels acceptable

Tools

CRM software

Job description

Protechs Solution in Karachi invites an International Sales & Customer Success Specialist to assist US-based clients via calls and chats, resolve inquiries, and deliver exceptional experiences.

You will manage high-volume interactions from the US, use CRM and support tools, and ensure customer satisfaction with clear English communication and a professional demeanor. Night shift duties apply from 6:00 PM onward on-site at Shahra-e-Faisal.