Night Shift: Global Customer Support Specialist

TechoMatrix; Karachi Division; On-site; PKR 420,000 - 900,000; Full time

Job summary

TechoMatrix invites a Customer Support Specialist (Night Shift) in Karachi, Pakistan. You will assist international clients via phone, email, and chat, handling inquiries with professionalism.

We value 6 months to 2 years of support experience, strong problem-solving and interpersonal skills, and familiarity with CRM tools. This role requires a proactive, patient, and detail-oriented mindset and offers a night-shift schedule between 6 PM and 6 AM.

Qualifications

• 6 months to 2 years of customer support experience.
• Strong problem-solving and interpersonal skills.
• Familiarity with CRM tools and support platforms.
• Proactive, patient, and detail-oriented.

Responsibilities

• Provide top-notch support to international clients via calls, emails, and chat.
• Resolve inquiries efficiently and professionally.
• Maintain accurate records of interactions in CRM systems.
• Identify customer needs and deliver appropriate solutions.
• Collaborate with internal teams to improve service quality.

Skills

Customer focus

Problem solving

Interpersonal skills

Tech-savvy

Tools

CRM tools

Job description

TechoMatrix invites a Customer Support Specialist (Night Shift) in Karachi, Pakistan. You will assist international clients via phone, email, and chat, handling inquiries with professionalism.

We value 6 months to 2 years of support experience, strong problem-solving and interpersonal skills, and familiarity with CRM tools. This role requires a proactive, patient, and detail-oriented mindset and offers a night-shift schedule between 6 PM and 6 AM.