US Customer Support & Sales Rep - Inbound/Outbound, Growth Path

PurpleDesk; Lahore; Presencial; PKR 1.800.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel allowance

Dependability bonus after probation

Rapid growth opportunities

Descripción de la vacante

PurpleDesk in Lahore is seeking a Customer Support Specialist to join our on-site call center team. The role focuses on delivering exceptional service to U.S. customers through phone and email while maintaining high-quality support and customer satisfaction.

We require at least 1 year of relevant experience, strong English communication, and the ability to multitask in a fast-paced environment. You will work six days a week on rotating night shifts, with good growth opportunities in an

Formación

• Minimum of 1 year of experience in a customer support or call center role with U.S. clients.
• Ability to multitask effectively and prioritize tasks in a fast-paced environment.
• Excellent English communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Flexibility to work 6 days a week with rotating night shifts (PST, MST, and CST).
• Proficiency in Excel.

Responsabilidades

• Provide outstanding customer support via phone and email channels to U.S. customers.
• Address customer inquiries, concerns, and issues promptly and with professionalism.
• Manage multiple tasks efficiently while maintaining a high level of service quality.
• Collaborate with team members to ensure a seamless customer experience.
• Handle high-pressure situations, including de-escalating frustrated customers by offering feasible solutions.
• Manage inbound and outbound calls.
• Pre-commitment to work on any Shift between 6AM Pacific to 11AM Pacific Standard ( California Time/ Pakistan Night Shift)

Conocimientos

Customer support

Multitasking

English communication

Problem solving

Night shift readiness

Call center

US client experience

Herramientas

Excel

Descripción del empleo

PurpleDesk in Lahore is seeking a Customer Support Specialist to join our on-site call center team. The role focuses on delivering exceptional service to U.S. customers through phone and email while maintaining high-quality support and customer satisfaction.

We require at least 1 year of relevant experience, strong English communication, and the ability to multitask in a fast-paced environment. You will work six days a week on rotating night shifts, with good growth opportunities in an