Network and System Support Specialist

PwC South Africa; Karachi Division; On-site; Confidential; Full time

Job summary

PwC South Africa in Karachi invites applications for an IT Service Desk Associate (Level 1/2) to join our Information Technology team. You will provide technical assistance, troubleshoot hardware, software, and network issues, and help ensure reliable services for our professionals and clients.

The role emphasizes monitoring LAN/WAN, TCP/IP, DNS/DHCP/VPN, VLANs, and security, with on-call support and vendor coordination.

Qualifications

• Bachelor's degree in computer science or equivalent IT qualification.
• Minimum 1.5 years of experience in IT support or service desk.
• CCNA certification preferred; strong networking knowledge.

Responsibilities

• Provide Level 1/2 IT service desk support to end users.
• Troubleshoot hardware, software, and network connectivity issues.
• Maintain and monitor network infrastructure (LAN/WAN, VPN, DNS/DHCP, VLAN).
• Document incidents and resolutions; participate in on-call rotations.
• Coordinate with vendors and manage SLAs as needed.

Skills

Network troubleshooting

TCP/IP

DNS

DHCP

VPN

VLAN

Network security

Vendor management

SLA management

Communication

On-call support

Education

Bachelors in Computer Science

Tools

Cisco devices

Juniper devices

Job description

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Information Technology (IT)Management LevelAssociateJob Description & SummaryBeing one of the leading accounting and professional services firms of the Country, A. F. Ferguson & Co. Chartered Accountants (a member firm of the PwC network) provides assurance, consulting and taxation services. This campaign aims to hire an IT Service Desk specialist for the Firm to join our information technology team based in Karachi. A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying and managing applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.We are seeking motivated and skilled Network and System Support Engineers to join our IT team at Level 1 and Level 2 support roles. The ideal candidates will be responsible for providing technical assistance, troubleshooting, and maintaining the network and system infrastructure to ensure optimal performance and reliability. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:Technical Skills:Monitor and maintain network infrastructure, including LAN, routers, switches & w ireless networkStrong understanding of TCP/IP, DNS, DHCP, VPN,VLAN and network security concepts.Assist in network configuration, upgrades, and patch management.Assist end-users with troubleshooting and resolving hardware, software, and connectivity problems to ensure seamless user experience.Hands-on experience with networking devices such as Cisco, Juniper, or similar vendors.Participate in network incident response and provide on-call support as needed.Assist in capacity planning and recommend upgrades to improve network performance and scalability.Ensure network infrastructure compliance with annual audit requirements by preparing documentation, identifying gaps, and implementing corrective actions.Collaborate with other IT teams to escalate and resolve complex technical problems.Ability to work independently and within a team environment.Ensure network security by managing access controls, monitoring vulnerabilities, and maintaining secure network configurations.Good written and communication skills to work with global teams.Vendor Correspondence, Negotiation & SLA ManagementCommunicating with vendors for service requests, c onnectivity issues, repairs, and replacements.Negotiating turnaround times, resolution targets, and service credits per SLA.Managing vendor escalations and ensuring timely updates during outages/issues.Maintaining professional written correspondence (email/ticket notes) and audit-ready records.Qualification Required: Bachelors in computer science or any equivalent IT QualificationMinimum Years of Experience: 1.5 yearsCertification(s) Preferred: CCNAEducation (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsABBYY FineReader PDF, ABBYY FineReader PDF, ABBYY FlexiCapture, Accepting Feedback, Active Listening, Application Maintenance, Cloud Infrastructure, Communication, Database Administration, Database Management System (DBMS), Database Performance Management, Database Repair, Database Server, Database System Backups, Database System Support, Database Tuning, Data Cleaning, Data Querying, Data Retrieval, Data Virtualization, Device Management, Directory Permissions, Document Processing, Emotional Regulation, Empathy {+ 27 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date