Network and System Support Specialist

A. F. Ferguson & Co. (a member firm of the PwC network); Karachi Division; On-site; PKR 893,000 - 1,339,000; Full time

Job summary

A. F. Ferguson & Co. Chartered Accountants (a member firm of the PwC network) is seeking an IT Service Desk specialist to join our IT team in Karachi. The role focuses on Level 1/2 support, network and system maintenance, and end-user assistance to ensure high availability of business applications.

The successful candidate will monitor, troubleshoot, and resolve hardware, software, and connectivity issues while maintaining audit-ready records and collaborating with global teams.

Qualifications

• Bachelor's in computer science or equivalent IT qualification.
• 1.5 years of experience in IT service desk or network/support roles.
• CCNA preferred.

Responsibilities

• Monitor and maintain network and systems infrastructure to ensure reliability.
• Provide technical assistance and troubleshooting to end-users.
• Assist in network configuration, upgrades and patch management.
• Collaborate with IT teams to resolve complex technical issues.
• Prepare documentation for audit-ready records and SLA compliance.

Skills

TCP/IP

DNS/DHCP

VPN

VLAN

Network security

Troubleshooting

Communication skills

Independent work

Education

Bachelor's in Computer Science

Tools

Cisco

Juniper

Job description

Being one of the leading accounting and professional services firms of the Country, A. F. Ferguson & Co. Chartered Accountants (a member firm of the PwC network) provides assurance, consulting and taxation services. This campaign aims to hire an IT Service Desk specialist for the Firm to join our information technology team based in Karachi. A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying and managing applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

We are seeking motivated and skilled Network and System Support Engineers to join our IT team at Level 1 and Level 2 support roles. The ideal candidates will be responsible for providing technical assistance, troubleshooting, and maintaining the network and system infrastructure to ensure optimal performance and reliability. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Technical Skills:

• Monitor and maintain network infrastructure, including LAN, routers, switches & wireless network
• Strong understanding of TCP/IP, DNS, DHCP, VPN,VLAN and network security concepts.
• Assist in network configuration, upgrades, and patch management.
• Assist end-users with troubleshooting and resolving hardware, software, and connectivity problems to ensure seamless user experience.
• Hands-on experience with networking devices such as Cisco, Juniper, or similar vendors.
• Participate in network incident response and provide on-call support as needed.
• Assist in capacity planning and recommend upgrades to improve network performance and scalability.
• Ensure network infrastructure compliance with annual audit requirements by preparing documentation, identifying gaps, and implementing corrective actions.
• Collaborate with other IT teams to escalat and resolve complex technical problems.
• Ability to work independently and within a team environment.
• Ensure network security by managing access controls, monitoring vulnerabilities, and maintaining secure network configurations.
• Good written and communication skills to work with global teams.
• Communicating with vendors for service requests, connectivity issues, repairs, and replacements.
• Negotiating turnaround times, resolution targets, and service credits per SLA.
• Managing vendor escalations and ensuring timely updates during outages/issues.
• Maintaining professional written correspondence (email/ticket notes) and audit-ready records.

Qualification Required:

Bachelors in computer science or any equivalent IT Qualification

Minimum Years of Experience:

1.5 years

Certification(s) Preferred:

CCNA

PwC A.F. Ferguson & Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.