IT Support Engineer - Associate

PwC South Africa; Tarogill; On-site; Confidential; Full time

Job summary

PwC South Africa in Tarogill seeks an IT Support Engineer to provide essential IT assistance, resolve issues, and maintain system performance. Candidates must have a bachelor's degree in computer science or a related field and at least 1 year of experience in IT support.

The successful applicant will demonstrate excellent communication skills and a commitment to professional development. This role is integral to ensuring efficient IT operations within the organization.

Qualifications

• A bachelor's degree in computer science, information technology, or similar.
• Minimum 1 year of experience as an IT support engineer.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.

Responsibilities

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.

Skills

Technical support

Communication skills

Active Listening

Customer Service Excellence

Education

Bachelor's degree in Computer Science

Tools

IT Helpdesk Software

Job description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Specialist Job Description & Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation. You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

IT Support Engineer Responsibilities

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software, as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

IT Support Engineer Requirements

• A bachelor's degree in computer science, information technology, or similar.
• Minimum 1 year of experience as an IT support engineer.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Proficiency in IT helpdesk.
• Experience in documenting processes and monitoring performance metrics.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

Acceptable Skills

• Accepting Feedback
• Active Listening
• Administrative Support
• Agile Database Administration
• Business Process Improvement
• Calendar Management
• Clerical Support
• Collaborative Forecasting
• Communication
• Communications Management
• Concur Travel
• Conducting ResearchConfidential Information Handling
• Corporate Records Management
• Correspondence Management
• Credentialing Database
• Customer Relationship Management
• Customer Service Excellence
• Customer Service Management
• Data Entry
• Deployment Coordination
• Electronic Billing
• Electronic Filing
• Electronic Records Management