Senior IT Service Desk & Endpoint Support

PwC South Africa; Karachi Division; On-site; Confidential; Full time

Job summary

A. F. Ferguson & Co. IT team in Karachi seeks an IT Service Desk specialist to support users, manage incidents, and assist with asset management. You will troubleshoot hardware, software, OS, and network issues, and provide frontline IT support to enable business operations.

The role emphasizes customer service, clear communication, and adherence to security and IT governance. A college degree in IT and relevant certifications are valued.

Qualifications

• Bachelor's in Computer Science or IT (or equivalent IT qualification).
• Minimum 2 years of IT service desk experience.
• Certification(s) Preferred: CompTIA A+ PwC.

Responsibilities

• Provide IT service desk support to Karachi-based users and teams.
• Resolve incidents and service requests via ServiceNow.
• Assist with asset management, inventory control, and lifecycle activities.
• Coordinate with vendors and monitor SLAs; document communications.
• Maintain clear, user-friendly ticket notes and knowledge base articles.

Skills

Customer service

Communication

Troubleshooting

IT support

Ticket/documentation

Education

Bachelor's in Computer Science or IT

Tools

ServiceNow

Active Directory

Remote support (RDP)

VPN

Job description

A. F. Ferguson & Co. IT team in Karachi seeks an IT Service Desk specialist to support users, manage incidents, and assist with asset management. You will troubleshoot hardware, software, OS, and network issues, and provide frontline IT support to enable business operations.

The role emphasizes customer service, clear communication, and adherence to security and IT governance. A college degree in IT and relevant certifications are valued.