Network And System Support Specialist

PwC; Karachi Division; On-site; PKR 800,000 - 1,200,000; Full time

Job summary

PwC in Karachi is seeking an IT Service Desk Associate to join our Information Technology team. You will provide Level 1 and Level 2 support, troubleshoot network and system issues, and ensure reliable access for our professionals.

The role requires a Bachelor's in computer science, about 1.5 years of experience, and CCNA preferred. You will document incidents, collaborate with vendors, and help maintain secure, resilient IT infrastructure.

Qualifications

• Bachelor's degree in computer science or equivalent IT qualification.
• Minimum 1.5 years of IT service/Network support experience.
• CCNA certification preferred.
• Strong knowledge of TCP/IP, DNS, VPN concepts.
• Good written communication and team collaboration.

Responsibilities

• Provide Level 1 and Level 2 IT support to users.
• Troubleshoot network and system issues to ensure reliability.
• Maintain network infrastructure and security controls.
• Coordinate with vendors and document incidents for SLA compliance.
• Prepare audit-ready records and reports.

Skills

Network Troubleshooting

TCP/IP Basics

On-call Support

Vendor Coordination

Documentation

Cisco Devices

Education

Bachelor's in Computer Science

Tools

Cisco Devices

Job description

Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

Being one of the leading accounting and professional services firms of the Country, A. F. Ferguson & Co. Chartered Accountants (a member firm of the PwC network) provides assurance, consulting and taxation services. This campaign aims to hire an IT Service Desk specialist for the Firm to join our information technology team based in Karachi. A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying and managing applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

We are seeking motivated and skilled Network and System Support Engineers to join our IT team at Level 1 and Level 2 support roles. The ideal candidates will be responsible for providing technical assistance, troubleshooting, and maintaining the network and system infrastructure to ensure optimal performance and reliability. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Technical Skills

• Monitor and maintain network infrastructure, including LAN, routers, switches & wireless network
• Strong understanding of TCP/IP, DNS, DHCP, VPN,VLANand network security concepts.
• Assist in network configuration, upgrades, and patch management.
• Assist end-users with troubleshooting and resolving hardware, software, and connectivity problems to ensure seamless user experience.
• Hands-on experience with networking devices such as Cisco, Juniper, or similar vendors.
• Participate in network incident response and provide on-call support as needed.
• Assistin capacity planning and recommend upgrades to improve network performance and scalability.
• Ensure network infrastructure compliance with annual audit requirements by preparing documentation, identifyinggaps and implementing corrective actions.
• Collaborate with other IT teams to escalate and resolve complex technical problems.
• Ability to work independently and within a team environment.
• Ensure network security by managing access controls, monitoring vulnerabilities, and maintaining secure network configurations.
• Good written and communication skills to work with global teams.

Vendor Correspondence, Negotiation & SLA Management

• Communicating with vendors for service requests, connectivity issues, repairs, and replacements.
• Negotiating turnaround times, resolution targets, and service credits per SLA.
• Managing vendor escalations and ensuring timely updates during outages/issues.
• Maintaining professional written correspondence (email/ticket notes) and audit-ready records.

Qualification Required

Bachelors in computer science or any equivalent IT Qualification

Minimum Years of Experience

1.5years

Certification(s) Preferred

CCNA

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

ABBYY FineReader PDF, ABBYY FineReader PDF, ABBYY FlexiCapture, Accepting Feedback, Active Listening, Application Maintenance, Cloud Infrastructure, Communication, Database Administration, Database Management System (DBMS), Database Performance Management, Database Repair, Database Server, Database System Backups, Database System Support, Database Tuning, Data Cleaning, Data Querying, Data Retrieval, Data Virtualization, Device Management, Directory Permissions, Document Processing, Emotional Regulation, Empathy {+ 27 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Requirements