Manager Technology, SRE.MGN Pak - TECH - Digital Squad-Devops.MIT - PAKCOE

Mashreq Bank PSC; Pakistan; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Mashreq Bank PSC is seeking an experienced Observability Engineer to ensure reliability, performance, and scalability of critical systems. You will implement comprehensive monitoring, logging, and tracing across services and collaborate with cross-functional teams to reduce MTTRs.

You will develop and refine observability frameworks, work with AppDynamics/DataDog/Splunk/ELK/Sentry, and drive KPI-based improvements while guiding end-users and teams on best practices for APM and performance

Qualifications

• 8+ years of IT infrastructure and applications experience.
• 3-5 years hands-on in observability and CI.
• 2 years programming background in Java.
• Knowledge of cloud infrastructure (Azure) and Kubernetes.
• Strong communication skills to align the organization on complex decisions.

Responsibilities

• Collaborate with engineering, operations, and stakeholders to understand monitoring requirements and performance goals.
• Identify KPIs, diagnose issues, and proactively optimize performance.
• Develop observability frameworks, tools, and processes for monitoring, logging, and tracing.
• Ensure availability, scalability, and reliability of infrastructure and deployment environments.
• Implement and manage monitoring tools (AppDynamics/DataDog/Splunk/ELK/Sentry) to gain insights.
• Provide reports on application performance, highlighting insights and trends.
• Collaborate with digital squads to implement performance improvements, including code and infra changes.
• Offer guidance and training on APM best practices.

Skills

Observability

CI/CD

Java

Communication

Cloud infrastructure

Kubernetes

Education

Bachelor's or Master's in IT/CS

Tools

AppDynamics

DataDog

Splunk

ELK

Sentry

Kubernetes

Azure

Job description

Job Purpose

(SRE) Observability Engineer is responsible for ensuring the reliability, availability, scalability, and performance of critical systems and applications. Work closely with cross-functional teams to ensure comprehensive digital monitoring and tracing capabilities to gain actionable proactive insights into system performance to detect anomalies & reduce MTTR’s.

Key Result Areas

• Collaborate with engineering, operations, and other stakeholders to understand enterprise architecture, monitoring requirements & performance goals.
• Identify and define key performance indicators (KPIs) metrics, diagnose issues, and proactively identify areas for optimization.
• Develop and implement observability frameworks, tools, and processes to enable comprehensive monitoring, logging, and tracing of systems and applications.
• Ensure the availability, scalability, and reliability of infrastructure and deployment environments.
• Implement and manage monitoring and observability tools(AppDynamics/DataDog/Splunk/ELK/Sentry etc) to gain insights into system performance and health.
• Provide timely and accurate reports on application performance, highlighting key insights and trends.
• Collaborate with digital squads to implement performance improvements, including code optimizations and infrastructure adjustments.
• Offer guidance and training to end-users and internal teams on best practices for APM and optimizing application performance.

Operating Environment, Framework and Boundaries, Working Relationships

• Member of Digital team responsible of bringing latest tools and innovations in observability domain
• Provide recommendations in monitoring systems, logging frameworks, and distributed tracing platforms
• Manage and deliver key KPI metrics across enterprise architecture and perform trend analysis
• Deliver proactive monitoring framework in infrastructure & digital experience monitoring domain

Problem Solving

• Provide proactive approaches to monitoring problems by utilizing existing observability tools and domain expertise.
• In-depth knowledge of application performance metrics, monitoring, and troubleshooting.
• Providing expertise in Problem detection, Isolation & RCA during incident management with relevant data and artifacts from observability tools & corresponding systems

Decision Making Authority & Responsibility

• Provide recommendations for best practices of observability and SRE
• Design and implement monitoring solutions

Knowledge, Skills and Experience

• Overall, around 8+ years of experience with IT Infrastructure, Applications
• 3-5 years of hands-on experience in Observability and continuous integration.
• 2 years of programming background in Java or relevant technologies
• Knowledge of cloud infrastructure (Azure) and cluster management tools like Kubernetes
• Strong communication skills with ability to align the organization on complex technical decisions
• Bachelor's or master’s degree in Information Technology, Computer Science, or a related quantitative discipline