Manager IS & Operations

Tapal Tea (Pvt.) Ltd.; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Tapal Tea (Pvt.) Ltd. is seeking a skilled professional to manage and support sales information systems and distributor operations.

You will own SnD Pro implementation, configuration, testing, upgrades, maintenance and system health, ensuring robust master data governance, data synchronization, reporting, and Power BI support for regional MIS teams and distributors. You will coordinate with Sales, help desks and external vendors for system enhancements, issue resolution and operational

Qualifications

• Minimum bachelor’s degree in relevant field.
• Minimum 5 years of relevant work experience within FMCG industry.
• Data Management, BI & Reporting.
• Systems Integration & Process Automation.

Responsibilities

• Manage end-to-end operation of SnD Pro and related sales applications across distributors.
• Test and validate new releases, reports, and trade offers; coordinate with vendors for resolution.
• Govern master data including sales hierarchy, outlets, channels, pricing, SKUs, stock, and credit.
• Lead SnD Pro and Mobile Mobility implementations at distributor sites; ensure timely go-live.
• Provide second- and third-level support to regional MIS teams and distributors; troubleshoot issues.
• Manage sales data analysis, BI reporting, Power BI support and stakeholder reporting.
• Train Sales, MIS and distributor users on reports, releases, processes; drive adoption.

Skills

Data Management

BI & Reporting

Systems Integration

Process Automation

Power BI

Education

Bachelor's degree

Tools

Windows

SQL Server

Job description

This position is responsible for managing and supporting sales information systems and distributor operations, with end-to-end ownership of SnD Pro implementation, configuration, testing, upgrades, maintenance and system health; ensuring robust master data governance, data synchronization, reporting, business intelligence and Power BI support; providing advanced technical and functional support to regional MIS teams and distributors; coordinating with Sales, internal stakeholders, help desks and external vendors for system enhancements, issue resolution and operational continuity; leading distributor system rollouts, user training and data validation; and managing the team to ensure timely, accurate and effective delivery of IS and Sales Operations requirements.

Job Responsibilities

• Manage the end-to-end operation of SnD Pro and related sales applications, including software installation, configuration, updates, new releases, feature enhancements and deployment across distributors, ensuring systems remain stable, updated and aligned with business requirements.
• Conduct testing and validation of new software releases, versions, reports, enhancements, schemes, discounts and trade offers before implementation; identify bugs and issues, coordinate with vendors and help desks for resolution, and ensure successful deployment without disruption to sales operations.
• Manage and govern critical master data including sales hierarchy, outlets, channels, sub-channels, pricing, SKUs, stock, credit, DSRs, sections, PJPs, openings and other required configurations, ensuring data accuracy, completeness, integrity and timely maintenance.
• Lead end-to-end SnD Pro and Mobile Mobility implementation at distributor locations, including prerequisite alignment, hardware and data readiness, database creation, installation of Windows, SQL Server and other required tools, application installation and configuration, and timely go-live.
• Provide second- and third-level technical and functional support to regional MIS teams and distributors; troubleshoot application and data issues, coordinate with vendors for bug/error resolution, manage day-to-day data synchronization, and ensure regular system health checks, backups and maintenance at distributor sites.
• Manage sales data analysis, reporting and business intelligence requirements, including data validation with CSDB, development and testing of reports, fulfillment of stakeholder reporting needs, Power BI support and enhancement coordination with vendors, and provision of timely and reliable management information to the Sales team.
• Provide DSS, BI, KPO, system and DSR training to Sales, MIS and distributor users, including training on new reports, releases, functionality and processes; ensure effective user adoption while coordinating closely with Sales, Regional MIS, Corporate Help Desk, internal stakeholders and vendors to facilitate smooth sales operations and implementation.
• Lead and manage the relevant team, ensuring effective planning, execution and monitoring of IS, MIS and Sales Operations activities; drive timely implementation, issue resolution, service quality and continuous process/system improvements, while undertaking additional assignments delegated by management.

Experience & Qualification

• Minimum bachelor’s degree in relevant field
• Minimum 5 years of relevant work experience within FMCG industry
• Data Management, BI & Reporting
• Systems Integration & Process Automation