Logistics Manager: Last-Mile Delivery Operations (Karachi)

HR Ways; Karachi Division; On-site; PKR 893,000 - 1,451,000; Full time

Job summary

HR Ways is seeking a Logistics Manager to organize and control last-mile delivery in Pakistan, from order ready to handover to the customer. The role ensures on-time delivery with a focus on accuracy, no delays, and minimal returns, while coordinating couriers, operators, and warehouses.

This on-site position supports COD deliveries and requires office-based work with two duty Saturdays per month. The candidate should have 1+ year in logistics or related coordination, proficiency with CRM/ERP,

Qualifications

• Experience in logistics, delivery, dispatching, last-mile operations or operational coordination (at least 1 year in a similar role).
• Understands routing, order distribution, courier workload and delivery time windows.
• Works confidently with CRM / ERP systems, Excel / Google Sheets, maps and messengers.
• Strong attention to detail in statuses, addresses and payment methods.
• Makes fast operational decisions while multitasking.
• Communicates clearly with couriers, operators, warehouse and management.
• Knows local geography and transport infrastructure.
• Ready for office-based work and two duty Saturdays per month.

Responsibilities

• Plan and adjust delivery routes daily; distribute orders between couriers by geography, urgency, workload and time windows.
• Control courier departure, route completion and delivery deadlines during the shift.
• Keep order statuses accurate and up to date in the delivery system; record reasons for failed delivery, return, cancellation or rescheduling.
• Check that only confirmed, correctly processed orders reach delivery; give feedback to confirmation operators on data errors.
• Control warehouse picking and handover to couriers: quantity, timing, packaging.
• Hand orders to outsourced delivery services and control their performance.
• Resolve delivery problems fast and elevate critical failures to management.
• Report on deliveries, returns and delays by day, route, courier and zone; propose process improvements.

Skills

Logistics coordination

Last-mile delivery

Courier coordination

CRM/ERP systems

Excel/Google Sheets

Tools

CRM/ERP software

Google Sheets

Maps/Messaging apps

Job description

HR Ways is seeking a Logistics Manager to organize and control last-mile delivery in Pakistan, from order ready to handover to the customer. The role ensures on-time delivery with a focus on accuracy, no delays, and minimal returns, while coordinating couriers, operators, and warehouses.

This on-site position supports COD deliveries and requires office-based work with two duty Saturdays per month. The candidate should have 1+ year in logistics or related coordination, proficiency with CRM/ERP,