Lead, Strategic Account Management

foodpanda; Karachi Division; On-site; PKR 2,009,000 - 3,571,000; Full time

Job summary

foodpanda is seeking an experienced Senior Account Manager to lead a cluster of strategic accounts, drive commercial and operational KPIs, and build strong client relationships.

You will communicate progress to internal and external stakeholders, forecast and track key metrics, identify opportunities, and collaborate with cross-functional teams to deliver exceptional service and growth.

Qualifications

• Bachelor’s/Master’s degree in Sales/Marketing or business-related field.
• 4+ years experience in a similar role in e-commerce, food delivery, q-commerce, digital platforms, FMCG, retail, or other fast-paced commercial environments.
• Proficiency in Microsoft Excel and strong PowerPoint/presentation skills; ability to analyze data and present business insights clearly.
• Experience with business performance dashboards or data visualization tools such as Tableau or Google Looker is an advantage.

Responsibilities

• Lead a cluster of strategic accounts driving commercial and operational KPIs.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g., quarterly results and annual forecasts)
• Identify opportunities within the cluster of accounts and engage with the team to improve and execute them.
• Track operational KPIs of the cluster.
• Meet vendors on weekly basis to discuss areas of opportunities and overall performance.

Skills

Analytical skills

Presentation skills

Leadership

Team development

Education

Bachelor’s/Master’s degree in Sales/Marketing or business-related field

Tools

Microsoft Excel

PowerPoint

Tableau

Looker

Job description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0085393

Responsibilities

• Lead a cluster of strategic accounts driving commercial and operational KPIs.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g., quarterly results and annual forecasts)
• Identify opportunities within the cluster of accounts and engage with the team to improve and execute them.
• Track operational KPIs of the cluster.
• Meet vendors on weekly basis to discuss areas of opportunities and overall performance,

Qualifications

• Bachelor's/Master's degree in Sales/Marketing or business-related field.
• Minimum 4 years experience in a similar role in e-commerce, food delivery, q-commerce, digital platforms, FMCG, retail, or other fast-paced commercial environments.
• Must have proficiency in Microsoft Excel and strong PowerPoint/presentation skills; ability to analyze data and present business insights clearly.
• Experience working with business performance dashboards or data visualization tools such as Tableau or Google Looker is an advantage.
• Must have strong work ethic, self-starter approach, integrity and demonstrated ability to lead and develop him/herself & a high performing team.

Additional Information

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver.
• We love what we do, and we don't rest until our targets are achieved.. So if you're also someone who is driven until the dream is achieved, come join us.