Lead, Strategic Account Management

Delivery Hero; Karachi Division; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, seeks a results-driven Senior Account Manager to lead a cluster of strategic accounts, drive KPIs, and present insights to stakeholders. You will forecast metrics, identify growth opportunities, and engage with vendors to optimize performance, in a fast-paced e-commerce environment.

The role emphasizes data visualization proficiency and strong presentation skills, with a focus on delivering exceptional customer value and leading a high-performing team.

Qualifications

• Bachelor’s/Master’s degree in Sales/Marketing or business-related field.
• 4+ years experience in a similar role in e-commerce, food delivery, q-commerce, digital platforms, FMCG, retail, or other fast-paced commercial environments.
• Strong Excel skills and PowerPoint/presentation abilities; ability to analyze data and present insights clearly.
• Experience with dashboards or data visualization tools such as Tableau or Looker is a plus.
• Strong work ethic, self-starter attitude, integrity, and ability to lead and develop a high-performing team.

Responsibilities

• Lead a cluster of strategic accounts driving commercial and operational KPIs.
• Communicate progress of monthly/quarterly initiatives to stakeholders.
• Forecast and track key account metrics including quarterly results and annual forecasts.
• Identify opportunities within the cluster and drive execution with the team.
• Track operational KPIs of the cluster.
• Meet vendors weekly to discuss opportunities and performance.

Skills

Data analysis

Presentation skills

Advanced Excel

Education

Bachelor’s/Master’s degree in Sales/Marketing or business-related field

Tools

Tableau

Google Looker

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID:JR0085393

Responsibilities:

• Lead a cluster of strategic accounts driving commercial and operational KPIs.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g., quarterly results and annual forecasts)
• Identify opportunities within the cluster of accounts and engage with the team to improve and execute them.
• Track operational KPIs of the cluster.
• Meet vendors on weekly basis to discuss areas of opportunities and overall performance,

Qualifications

• Bachelor’s/Master’s degree in Sales/Marketing or business-related field.
• Minimum 4 years experience in a similar role in e-commerce, food delivery, q-commerce, digital platforms, FMCG, retail, or other fast-paced commercial environments.
• Must have proficiency in Microsoft Exceland strong PowerPoint/presentation skills; ability to analyze data and present business insights clearly.
• Experience working with business performance dashboards or data visualization tools such as Tableau or Google Looker is an advantage.
• Must have strong work ethic, self-starter approach, integrity and demonstrated ability to lead and develop him/herself & a high performing team.

Additional Information

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver.
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.

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