Lead, Growth

Delivery Hero; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, is seeking a senior Account Manager lead in Lahore to guide a high-performing team toward achieved targets and operational excellence.

You will drive commercial growth by optimizing partner performance, leveraging data-driven insights, and developing strong relationships with key accounts while aligning with company strategy and cross-functional teams.

Qualifications

• Bachelor's Degree in Business Administration or relevant.
• 4+ years of work experience in a similar role.
• Process-oriented and data-driven mindset.
• Experience with Excel or Google equivalents.
• Strong knowledge of internet and e-commerce sector.
• Proactive, detail-oriented, and able to lead independent projects.
• Experience in managing a team.
• Ability to perform root cause analysis and build process flows.

Responsibilities

• Direct, mentor, and elevate a team of Account Managers toward targets and operational excellence.
• Drive commercial growth by optimizing partner performance and unlocking new revenue streams.
• Leverage data-driven insights to evaluate portfolio performance and identify inefficiencies.
• Develop and maintain strong relationships with key accounts.
• Analyze upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits.
• Clearly communicate progress of initiatives to stakeholders.
• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns.
• Forecast and track monthly, quarterly sales results and annual forecasts.
• Support cross-functional teams by sharing lessons learned and resolving issues.
• Additional tasks/projects as they arise.

Skills

Team leadership

Data-driven decision making

Process optimization

Root cause analysis

Proactive project leadership

Excel / Google Sheets

Attention to detail

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Excel

Google Sheets

Job description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Direct, mentor, and elevate a team of Account Managers, ensuring alignment with performance targets and operational excellence.

Drive commercial growth by collaborating with your team to optimize partner performance, unlock new revenue streams, and enhance overall customer satisfaction.

Leverage data-driven insights to evaluate portfolio performance, identify operational inefficiencies, and execute informed strategic decisions.

Develop and maintain strong and trustworthy relationships with all key accounts.

Analyze and identify upcoming needs and opportunities.

Negotiate contracts and close agreements to maximize profits..

Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.

Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.

Forecast and track metrics (e.g. monthly & quarterly sales results and annual forecasts).

Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.

Additional tasks/projects as they arise.

Qualifications

Bachelor's Degree in Business Administration or relevant.

Has an acute sense of responsibility and can take full ownership of the function.

You have at least 4+ years of work experience in a similar role

You are process-oriented and data-driven

Experience with Microsoft Office, especially Excel, or Google equivalents

Your knowledge of the internet and e-commerce sector is solid

You are driven and ambitious.

You are very proactive and could lead independent projects.

Has the ability to perform root cause analysis and build process flows.

You're very detail oriented and pay attention to all the steps in the process.

Experience of managing a team.