Senior - Key Account Manager (Talent Pool)

Delivery Hero Austria; Islamabad; On-site; PKR 669,600 - 1,116,000; Full time

Job summary

Join a leading food delivery platform as an Account Manager, responsible for managing key client accounts and driving growth through relationship management and strategic marketing initiatives. Ideal candidates will have a Bachelor's degree, relevant experience, and a strong proficiency in data analysis and negotiation. This role offers the opportunity to work in a fast-paced environment with a diverse team, fostering innovation and optimization.

Qualifications

• 1-2 years’ experience in a relevant field.
• Solid knowledge of e-commerce sector.
• Driven, ambitious, and proactive.

Responsibilities

• Manage relationships with key accounts and negotiate contracts.
• Analyze commercial and operational metrics.
• Design marketing campaigns and facilitate communication across teams.

Skills

Communication

Negotiation

Analytical skills

Proficiency with Microsoft Office

Detail-oriented

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Excel

Google equivalents

Job description

About the opportunity

As an Account Manager, you will be responsible for maintaining relationships with vendors who generate the most business in terms of orders and revenue for foodpanda.
• Serve as the main contact for city-wide Client Accounts.
• Develop and maintain strong, trustworthy relationships with all Key Accounts.
• Analyze and identify upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits.
• Drive MoM growth of all assigned Accounts.
• Communicate progress of weekly, monthly, and quarterly initiatives to internal and external stakeholders.
• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns, etc.
• Forecast and track key account metrics (e.g., monthly & quarterly sales results, annual forecasts).
• Design exclusive marketing campaigns, partnerships, and co-branding activities.
• Support cross-functional teams by facilitating communication, resolving urgent issues, and deploying processes and tools.
• Handle additional tasks/projects as they arise.

What you need to be successful

• Bachelor's Degree in Business Administration or a relevant field.
• Strong sense of responsibility and ownership of the function.
• 1-2 years’ experience in a relevant field.
• Proficiency with Microsoft Office (especially Excel) or Google equivalents.
• Solid knowledge of the internet and e-commerce sector.
• Driven, ambitious, and proactive.
• Ability to perform root cause analysis and build process flows.
• Detail-oriented with attention to all process steps.
• Process-oriented and data-driven mindset.

Who we are

Our mission at foodpanda is to be the most loved everyday food and groceries destination. We are the largest food and grocery delivery platform in Asia outside of China, operating in over 400 cities across 11 markets. We continue to expand in core food delivery and new verticals like grocery deliveries, supported by a strong tech infrastructure. From restaurant partners to cloud kitchens and grocery stores, foodpanda delivers everything you need with just one tap.

If you love working with technology to create solutions and are not afraid to roll up your sleeves, you'll find your tribe here. Our team comprises more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, operating in over 70 countries worldwide.

What's in it for you

• We move fast—if you love changing goals and optimization, you’re a great fit!
• We value people who can develop solutions from scratch, own them, and improve upon them.
• We are passionate about our work and driven to achieve targets. If you share that drive, join us!