Specialist, Senior Account Manager

foodpanda; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

foodpanda is seeking a results-driven account management professional to drive MoM growth across city-wide client portfolios in Pakistan. You will build strong relationships, analyze needs, and negotiate profitable contracts while partnering with cross-functional teams to execute strategic campaigns.

The role requires 3–5 years of relevant experience, a business degree, and strong data-driven capabilities with MS Office proficiency.

Qualifications

• Bachelor's degree in business administration or relevant field.
• Strong understanding of the retail landscape of Pakistan.
• 3–5 years of relevant field experience.
• Data-driven and process-oriented mindset.
• Proactive with ability to lead independent projects.
• Excellent MS Office and Excel skills.
• Solid knowledge of internet and e-commerce sectors.
• Detail oriented with careful attention to steps in processes.

Responsibilities

• Understand retail landscape and category mix.
• Acquire new clients with healthy commercials in their zones.
• Act as main contact for city-wide client accounts.
• Develop and maintain strong relationships with all accounts.
• Analyze upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits.
• Drive MoM growth for all assigned accounts.
• Communicate progress of initiatives to stakeholders.
• Prepare reports on commercial metrics and product mix.
• Forecast and track key account metrics monthly and quarterly.
• Design exclusive marketing campaigns, partnerships and co-branding.
• Support cross-functional teams and share lessons learned.
• Handle additional tasks/projects as they arise.

Skills

Retail landscape

Data-driven

Project leadership

Root cause analysis

Process flows

Detail oriented

Proactive

Ownership

Office suite

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Office

Excel

Google Sheets

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Understanding of retail landscape and category mix.
• Acquire new clients with healthy commercials in their respective zones.
• Function as the main contact person for the city-wide Client Accounts.
• Development and maintenance of strong and trustworthy relationships with all Accounts in the portfolio.
• Analysis and identification of upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits.
• Responsible for MoM Growth of all assigned Accounts.
• Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
• Forecast and track key account Metrics (e.g. monthly & quarterly sales results and annual forecasts).
• Responsible for designing exclusive marketing campaigns, partnerships & co branding activities.
• Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
• Additional tasks/projects as they arise.

Qualifications

• Bachelor's Degree in Business Administration or relevant.
• You have a good understanding of the retail landscape of Pakistan.
• Has an acute sense of responsibility and can take full ownership of the function.
• You have at least 3-5 years’ experience in the relevant field.
• You are process-oriented and data-driven
• Experience with Microsoft Office, especially Excel, or Google equivalents
• Your knowledge of the internet and e-commerce sector is solid
• You are driven and ambitious.
• You are very proactive and could lead independent projects.
• Has the ability to perform root cause analysis and build process flows.
• You’re very detail oriented and pay attention to all the steps in the process.