Account Manager - Shops

foodpanda; Saddar; On-site; PKR 1,000,000 - 2,000,000; Full time

Job summary

foodpanda is seeking a proactive Key Account Manager to drive growth across city-wide client accounts. You will own relationships, negotiate profitable contracts, and partner with cross-functional teams to deliver tailored solutions in the local retail landscape.

Ideal candidates bring 2–3 years of relevant experience, strong Excel skills, and a data-driven mindset to optimize campaigns and revenues while aligning with business goals.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Understanding of Pakistan's retail landscape.
• 2–3 years of relevant experience.
• Process-oriented and data-driven.
• Proficient in Microsoft Office/Excel.
• Solid knowledge of internet and e-commerce sectors.

Responsibilities

• Understand retail landscape and category mix to identify opportunities.
• Acquire new clients with healthy commercials in their zones.
• Serve as main contact for city-wide Client Accounts and maintain relationships.
• Develop and maintain strong relationships with all accounts in the portfolio.
• Negotiate contracts and close agreements to maximize profits.
• Drive MoM growth of all assigned accounts and report metrics.

Skills

Key account management

Contract negotiation

Data analysis

Excel

Cross-functional collaboration

Project leadership

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Responsibilities

• Understanding of retail landscape and category mix
• Acquire new clients with healthy commercials in their respective zones.
• Function as the main contact person for the city-wide Client Accounts.
• Development and maintenance of strong and trustworthy relationships with all Accounts in the portfolio.
• Analysis and identification of upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits.
• Responsible for MoM Growth of all assigned Accounts.
• Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
• Forecast and track key account Metrics (e.g. monthly & quarterly sales results and annual forecasts).
• Responsible for designing exclusive marketing campaigns, partnerships & co branding activities.
• Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
• Additional tasks/projects as they arise.

Requirements

• Bachelor's Degree in Business Administration or relevant.
• You have a good understanding of the retail landscape of Pakistan.
• Has an acute sense of responsibility and can take full ownership of the function.
• You have at least 2 - 3 years’ experience in the relevant field.
• You are process-oriented and data-driven
• Experience with Microsoft Office, especially Excel, or Google equivalents
• Your knowledge of the internet and e-commerce sector is solid
• You are driven and ambitious.
• You are very proactive and could lead independent projects.
• Has the ability to perform root cause analysis and build process flows.
• You’re very detail oriented and pay attention to all the steps in the process.

A Little About Us

• We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
• We love people who can develop things from scratch, own them and then work on improving them.
• We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!