L2 Support Engineer – Android & AWS (Onsite)

SPERTON India - Where Great People Meet; Lahore; On-site; PKR 800,000 - 1,400,000; Full time

Job summary

Sperton Pakistan is seeking a skilled L2 Support Engineer to join our client’s electronics and mobile brand team in Lahore. This full-time onsite role focuses on second-level support for Finance Plus Services, dealer/merchant/customer platforms, and AWS/Android-based troubleshooting.

You will analyze logs, reproduce issues, create knowledge base content, and collaborate with cross-functional teams to resolve complex technical problems while delivering excellent customer service.

Qualifications

• Bachelor's degree in CS/Engineering/IT or related field.
• Up to 4 years of professional work experience.
• Experience in Android mobile application development.
• Basic knowledge of Mobile Device Management (MDM) and Android device administration.
• Hands-on experience with AWS, Linux and MySQL.
• Ability to debug using AWS logs and Android device logs.
• Strong customer service orientation and problem-solving.
• Excellent multitasking and communication in a dynamic environment.

Responsibilities

• Provide L2 support for Finance Plus services across dealer, merchant, and customer platforms.
• Serve as the point of contact for complex technical issues raised by customers and dealers.
• Analyze logs and configurations (AWS CloudWatch, Android client) to identify defects.
• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments.
• Create and maintain support documentation and contribute to knowledge sharing.

Skills

Android development

AWS

Linux

MySQL

Customer service

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

Tools

AWS CloudWatch

Android

MySQL

Linux

Job description

Sperton Pakistan is seeking a skilled L2 Support Engineer to join our client’s electronics and mobile brand team in Lahore. This full-time onsite role focuses on second-level support for Finance Plus Services, dealer/merchant/customer platforms, and AWS/Android-based troubleshooting.

You will analyze logs, reproduce issues, create knowledge base content, and collaborate with cross-functional teams to resolve complex technical problems while delivering excellent customer service.