Customer Support Engineer

SPERTON - Where Great People Meet; Lahore; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

SPERTON - Where Great People Meet in Lahore is seeking an experienced L2 Support Engineer to provide second-level support for Finance Plus services, including dealer management systems and merchant applications. You will troubleshoot across Android and AWS platforms, analyze logs, and reproduce issues to guide engineering teams.

The role requires a Bachelor’s degree in a related field, up to 4 years of experience, and strong customer-service orientation with excellent communication skills.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Up to 4 years of professional work experience.
• Basic knowledge of Mobile Device Management (MDM) and Android device administration.
• Hands-on experience with AWS, Linux, and MySQL is highly desirable.
• Ability to perform initial debugging using AWS logs and Android device logs.
• Strong customer service orientation with a focus on resolving complex technical issues.
• Excellent multitasking, communication, and problem-solving skills in a dynamic environment.

Responsibilities

• Provide L2 support for company's Finance Plus services, addressing issues across dealer, merchant, and customer platforms
• Serve as the point of contact for complex technical issues raised by customers and dealers
• Analyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defects
• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments
• Create and maintain support documentation, best practices, and contribute to internal knowledge sharing

Skills

Customer service orientation

Multitasking

Communication

Problem solving

Education

Bachelor's degree in CS/Engineering/IT

Tools

AWS

Android

Linux

MySQL

MDM

Job description

Job Description:

• Location: Lahore (Head Office)
• Employment Type: Full-time onsite

About the Role:

We are looking for a skilled and customer-focused \"L2 Support Engineer\" for one of our client's, who are a leading brand in electronics and mobile industry, to join their team on full-time onsite basis.

The ideal candidate will provide second-level support for company's Finance Plus Services, including dealer management systems, merchant applications, and customer-facing mobile apps. This role requires strong technical troubleshooting abilities, familiarity with Android platforms and AWS, and a proactive approach to issue resolution and knowledge sharing.

What You'll Do?

• Provide L2 support for company's Finance Plus services, addressing issues across dealer, merchant, and customer platforms
• Serve as the point of contact for complex technical issues raised by customers and dealers
• Analyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defects
• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments
• Create and maintain support documentation, best practices, and contribute to internal knowledge sharing

Who You're?

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
• Upto 4 years of professional work experience
• Basic knowledge of Mobile Device Management (MDM) and Android device administration
• Hands-on experience with AWS, Linux, and MySQL is highly desirable
• Ability to perform initial debugging using AWS logs and Android device logs
• Strong customer service orientation with a focus on resolving complex technical issues
• Excellent multitasking, communication, and problem-solving skills in a dynamic environment

About Sperton:

Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.