Customer Support Engineer (Level 2)

Sperton Global AS; Lahore; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Sperton Global is seeking a skilled L2 Support Engineer in Lahore for a full-time onsite role with a leading electronics and mobile client. You will provide second-level support for Finance Plus services, including dealer management, merchant apps, and customer-facing mobile apps, focusing on troubleshooting and issue resolution.

The role requires Android platform experience, AWS familiarity, and proactive knowledge sharing.

Qualifications

• Bachelor's degree in CS/IS or related field.
• Up to 4 years of professional experience.
• Experience with Android mobile apps.
• Basic knowledge of Mobile Device Management (MDM).
• Hands-on experience with AWS, Linux and MySQL is desirable.

Responsibilities

• Provide L2 support for Finance Plus services across dealer, merchant, and customer platforms.
• Serve as the point of contact for complex technical issues raised by customers and dealers.
• Analyze logs and configurations (AWS CloudWatch, Android client) to identify defects.
• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments.
• Create and maintain support documentation and contribute to internal knowledge sharing.

Skills

Customer service orientation

Multitasking

Communication

Problem-solving

Education

Bachelor's degree in Computer Science / IT

Tools

AWS

Linux

MySQL

Android

Job description

• Location: Lahore (Head Office)

• Employment Type: Full-time onsite

About the Role:

We are looking for a skilled and customer-focused \"L2 Support Engineer\" for one of our client's, who are a leading brand in electronics and mobile industry, to join their team on full-time onsite basis.

The ideal candidate will provide second-level support for company's Finance Plus Services, including dealer management systems, merchant applications, and customer-facing mobile apps. This role requires strong technical troubleshooting abilities, familiarity with Android platforms and AWS, and a proactive approach to issue resolution and knowledge sharing.

What You'll Do?

• Provide L2 support for company's Finance Plus services, addressing issues across dealer, merchant, and customer platforms

• Serve as the point of contact for complex technical issues raised by customers and dealers

• Analyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defects

• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments

• Create and maintain support documentation, best practices, and contribute to internal knowledge sharing

Who You're?

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

• Upto 4 years of professional work experience

• Experience in Android mobile application development

• Basic knowledge of Mobile Device Management (MDM) and Android device administration

• Hands-on experience with AWS, Linux, and MySQL is highly desirable

• Ability to perform initial debugging using AWS logs and Android device logs

• Strong customer service orientation with a focus on resolving complex technical issues

• Excellent multitasking, communication, and problem-solving skills in a dynamic environment

About Sperton:

Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.