Customer Support Engineer Level 2

SPERTON - Where Great People Meet; Lahore; Vor Ort; PKR 600.000 - 900.000; Vollzeit

Zusammenfassung

SPERTON Pakistan is seeking an L2 Support Engineer for full-time onsite work at our Lahore head office. The role focuses on second-level support for Finance Plus services, including dealer management systems, merchant apps, and customer-facing mobile apps.

Strong troubleshooting, Android/AWS familiarity, and proactive knowledge sharing are essential. The candidate should have a Bachelor's in CS/Engineering/IT, up to 4 years of experience, and hands-on experience with AWS, Linux, and MySQL.

Qualifikationen

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Proven ability to troubleshoot complex technical issues.

Aufgaben

• Provide L2 support for Finance Plus services across dealer, merchant, and customer platforms.
• Serve as the point of contact for complex technical issues raised by customers and dealers.
• Analyze logs and configurations (AWS CloudWatch, Android client) to identify defects.
• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments.
• Create and maintain support documentation and contribute to knowledge sharing.

Kenntnisse

Customer service orientation

Multitasking

Communication skills

Problem-solving

Ausbildung

Bachelor's degree in Computer Science/Engineering/IT

Tools

AWS

Linux

MySQL

Jobbeschreibung

Job Description:

• Location: Lahore (Head Office)

• Employment Type: Full-time onsite

About the Role:

We are looking for a skilled and customer-focused "L2 Support Engineer" for one of our clients, who are a leading brand in electronics and mobile industry, to join their team on full-time onsite basis.

The ideal candidate will provide second-level support for companys Finance Plus Services, including dealer management systems, merchant applications, and customer-facing mobile apps. This role requires strong technical troubleshooting abilities, familiarity with Android platforms and AWS, and a proactive approach to issue resolution and knowledge sharing.

What Youll Do?

• Provide L2 support for companys Finance Plus services, addressing issues across dealer, merchant, and customer platforms

• Serve as the point of contact for complex technical issues raised by customers and dealers

• Analyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defects

• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments

• Create and maintain support documentation, best practices, and contribute to internal knowledge sharing

Who Youre?

• Bachelors degree in Computer Science, Engineering, Information Technology, or a related field

• Upto 4 years of professional work experience

• Experience in Android mobile application development

• Basic knowledge of Mobile Device Management (MDM) and Android device administration

• Hands-on experience with AWS, Linux, and MySQL is highly desirable

• Ability to perform initial debugging using AWS logs and Android device logs

• Strong customer service orientation with a focus on resolving complex technical issues

• Excellent multitasking, communication, and problem-solving skills in a dynamic environment

About Sperton:

Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.