Customer Support Engineer Level 2

SPERTON India - Where Great People Meet; Lahore; On-site; PKR 800,000 - 1,400,000; Full time

Job summary

Sperton Pakistan is seeking a skilled L2 Support Engineer to join our client’s electronics and mobile brand team in Lahore. This full-time onsite role focuses on second-level support for Finance Plus Services, dealer/merchant/customer platforms, and AWS/Android-based troubleshooting.

You will analyze logs, reproduce issues, create knowledge base content, and collaborate with cross-functional teams to resolve complex technical problems while delivering excellent customer service.

Qualifications

• Bachelor's degree in CS/Engineering/IT or related field.
• Up to 4 years of professional work experience.
• Experience in Android mobile application development.
• Basic knowledge of Mobile Device Management (MDM) and Android device administration.
• Hands-on experience with AWS, Linux and MySQL.
• Ability to debug using AWS logs and Android device logs.
• Strong customer service orientation and problem-solving.
• Excellent multitasking and communication in a dynamic environment.

Responsibilities

• Provide L2 support for Finance Plus services across dealer, merchant, and customer platforms.
• Serve as the point of contact for complex technical issues raised by customers and dealers.
• Analyze logs and configurations (AWS CloudWatch, Android client) to identify defects.
• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments.
• Create and maintain support documentation and contribute to knowledge sharing.

Skills

Android development

AWS

Linux

MySQL

Customer service

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field

Tools

AWS CloudWatch

Android

MySQL

Linux

Job description

Job Description:

• Location: Lahore (Head Office)
• Employment Type: Full-time onsite

About The Role

We are looking for a skilled and customer-focused "L2 Support Engineer" for one of our client's, who are a leading brand in electronics and mobile industry, to join their team on full-time onsite basis.

The ideal candidate will provide second-level support for company's Finance Plus Services, including dealer management systems, merchant applications, and customer-facing mobile apps. This role requires strong technical troubleshooting abilities, familiarity with Android platforms and AWS, and a proactive approach to issue resolution and knowledge sharing.

What You'll Do?

• Provide L2 support for company's Finance Plus services, addressing issues across dealer, merchant, and customer platforms
• Serve as the point of contact for complex technical issues raised by customers and dealers
• Analyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defects
• Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments
• Create and maintain support documentation, best practices, and contribute to internal knowledge sharing

Who You're?

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
• Upto 4 years of professional work experience
• Experience in Android mobile application development
• Basic knowledge of Mobile Device Management (MDM) and Android device administration
• Hands-on experience with AWS, Linux, and MySQL is highly desirable
• Ability to perform initial debugging using AWS logs and Android device logs
• Strong customer service orientation with a focus on resolving complex technical issues
• Excellent multitasking, communication, and problem-solving skills in a dynamic environment

About Sperton

Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.

Requirements