Key Account Agent (contract position)

inDrive; Karachi Division; On-site; PKR 446,400 - 669,600; Full time

Job summary

inDrive seeks a proactive Key Account Agent in Karachi to join the Delivery Hub team. This full-time position involves managing client relationships, conducting daily support calls, and ensuring high service quality. Ideal candidates have 1–3 years of account management experience, strong negotiation skills, and proficiency in Google Sheets. Fluency in Urdu and English is required, and candidates must be based in Lahore, Karachi, or Islamabad.

Qualifications

• 1–3 years of experience in account management or a related field.
• Strong negotiation and communication skills.
• Proficiency in Google Sheets.

Responsibilities

• Conduct daily outbound calls to business clients to provide ongoing support.
• Build and maintain long-term relationships with key accounts.
• Hold regular meetings with clients to understand their needs.
• Collect and analyze client feedback to improve service quality.
• Assist clients with inquiries and ensure timely resolution.

Skills

Account management experience

Negotiation skills

Communication skills

Proficiency in Google Sheets

Knowledge of local market

Fluent in Urdu and English

Job description

Key Account Agent (contract position)

Department: Delivery Hub

Employment Type: Full Time

Location: Pakistan (Karachi)

Description

We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position.

Key Responsibilities

• Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services
• Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention
• Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities
• Collect, document, and analyze client feedback to help improve service quality
• Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution
• Handle incoming calls and requests from business clients in a professional and solution-oriented manner

Skills, Knowledge and Expertise

• 1–3 years of experience in account management or a related field
• Strong negotiation and communication skills
• Proficiency in Google Sheets
• Excellent knowledge of the local market
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Based in Lahore, Karachi, or Islamabad
• Fluency in Urdu and English