Key Account Specialist - Client Success (Contract)

inDrive; Karachi Division; On-site; PKR 446,400 - 669,600; Full time

Job summary

inDrive seeks a proactive Key Account Agent in Karachi to join the Delivery Hub team. This full-time position involves managing client relationships, conducting daily support calls, and ensuring high service quality. Ideal candidates have 1–3 years of account management experience, strong negotiation skills, and proficiency in Google Sheets. Fluency in Urdu and English is required, and candidates must be based in Lahore, Karachi, or Islamabad.

Qualifications

• 1–3 years of experience in account management or a related field.
• Strong negotiation and communication skills.
• Proficiency in Google Sheets.

Responsibilities

• Conduct daily outbound calls to business clients to provide ongoing support.
• Build and maintain long-term relationships with key accounts.
• Hold regular meetings with clients to understand their needs.
• Collect and analyze client feedback to improve service quality.
• Assist clients with inquiries and ensure timely resolution.

Skills

Account management experience

Negotiation skills

Communication skills

Proficiency in Google Sheets

Knowledge of local market

Fluent in Urdu and English

Job description

inDrive seeks a proactive Key Account Agent in Karachi to join the Delivery Hub team. This full-time position involves managing client relationships, conducting daily support calls, and ensuring high service quality. Ideal candidates have 1–3 years of account management experience, strong negotiation skills, and proficiency in Google Sheets. Fluency in Urdu and English is required, and candidates must be based in Lahore, Karachi, or Islamabad.