IT Systems & Infrastructure Support Specialist

TASDEEQ; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

TASDEEQ is seeking an IT Support Specialist to deliver day-to-day assistance to users, offices, and customers. You will troubleshoot Windows and Linux issues, manage user accounts, and support network, VPN, and basic infrastructure tasks, while coordinating with the IT infrastructure team to resolve incidents within defined timelines.

You will participate in backups, monitor server health, and maintain technical documentation.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 2–4 years of hands-on IT support/system administration experience.
• Practical Windows and networking troubleshooting experience.

Responsibilities

• Provide first/second-level IT support to users and offices.
• Troubleshoot Windows OS, desktop, laptop, printer, and application issues.
• Configure and maintain user workstations and IT peripherals.
• Manage user accounts, access, and basic Microsoft 365/Entra ID tasks.
• Troubleshoot network connectivity and LAN/Wi-Fi issues.
• Provide basic administration of RHEL/Linux servers and SSH management.
• Monitor server CPU, memory, disk, and filesystem utilization.
• Troubleshoot VPN connectivity and VPN users.
• Escalate issues to relevant teams as needed.
• Perform backups and monitor backup jobs.

Skills

Windows

Linux/RHEL

Networking

TCP/IP

DNS

DHCP

VPN

SSH

SFTP/FTP

Microsoft 365

Entra ID

Troubleshooting

Education

Bachelor's degree in Computer Science/IT

Tools

VMware

Hyper-V

Nginx

Apache

Job description

TASDEEQ is seeking an IT Support Specialist to deliver day-to-day assistance to users, offices, and customers. You will troubleshoot Windows and Linux issues, manage user accounts, and support network, VPN, and basic infrastructure tasks, while coordinating with the IT infrastructure team to resolve incidents within defined timelines.

You will participate in backups, monitor server health, and maintain technical documentation.