IT Systems & Infrastructure Support Officer

TASDEEQ; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

TASDEEQ is seeking an IT Support Specialist to deliver day-to-day assistance to users, offices, and customers. You will troubleshoot Windows and Linux issues, manage user accounts, and support network, VPN, and basic infrastructure tasks, while coordinating with the IT infrastructure team to resolve incidents within defined timelines.

You will participate in backups, monitor server health, and maintain technical documentation.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 2–4 years of hands-on IT support/system administration experience.
• Practical Windows and networking troubleshooting experience.

Responsibilities

• Provide first/second-level IT support to users and offices.
• Troubleshoot Windows OS, desktop, laptop, printer, and application issues.
• Configure and maintain user workstations and IT peripherals.
• Manage user accounts, access, and basic Microsoft 365/Entra ID tasks.
• Troubleshoot network connectivity and LAN/Wi-Fi issues.
• Provide basic administration of RHEL/Linux servers and SSH management.
• Monitor server CPU, memory, disk, and filesystem utilization.
• Troubleshoot VPN connectivity and VPN users.
• Escalate issues to relevant teams as needed.
• Perform backups and monitor backup jobs.

Skills

Windows

Linux/RHEL

Networking

TCP/IP

DNS

DHCP

VPN

SSH

SFTP/FTP

Microsoft 365

Entra ID

Troubleshooting

Education

Bachelor's degree in Computer Science/IT

Tools

VMware

Hyper-V

Nginx

Apache

Job description

Job Purpose

Provide day-to-day IT support to Tasdeeq users, offices, and customers while assisting the IT infrastructure team with Windows, Linux, networking, VPN, server, and basic infrastructure administration. The role requires strong troubleshooting skills and the ability to resolve user and infrastructure issues within defined timelines.

Key Responsibilities

End-User & Windows Support

• Provide first/second-level IT support to users and offices
• Troubleshoot Windows OS, desktop, laptop, printer, and application-related issues
• Configure and maintain user workstations and IT peripherals
• Manage user accounts, access, and basic Microsoft 365/Entra ID tasks
• Troubleshoot network connectivity and LAN/Wi-Fi issues

Linux & Server Support

• Provide basic administration and troubleshooting of RHEL/Linux servers
• Perform basic Linux user, group, permission, and SSH management
• Monitor server CPU, memory, disk, and filesystem utilization
• Troubleshoot basic Linux services and application connectivity
• Check system logs and assist senior administrators with Linux incidents
• Perform routine server health checks and operational tasks

Network & VPN Support

• Troubleshoot LAN/WAN and network connectivity issues
• Support VPN users and troubleshoot VPN connectivity
• Perform basic firewall/network troubleshooting under the supervision of the infrastructure team
• Coordinate with network/security teams for complex incidents

Customer/Business Application Support

• Provide IT support to customers/users for VPN and other assigned IT services
• Support FTP/SFTP connectivity and configuration
• Troubleshoot connectivity and access-related issues
• Escalate application/infrastructure issues to the relevant technical team

Backup & Data Protection

• Perform assigned email and OneDrive backup activities
• Monitor backup jobs and report failures
• Assist with data recovery/restoration activities when required
• Maintain backup-related documentation

IT Operations

• Monitor assigned infrastructure and services
• Maintain IT asset and support records
• Follow IT change, incident, and escalation procedures
• Maintain technical documentation and troubleshooting guides
• Participate in after-hours/on-call support when required
• Perform any other IT infrastructure/support tasks assigned by the Head of IT & Infrastructure

Mandatory Skills

• Windows
• Linux/RHEL
• Networking
• TCP/IP
• DNS
• DHCP
• VPN
• SSH
• SFTP/FTP
• Microsoft 365
• Entra ID
• Troubleshooting

Preferred Skills

• Basic knowledge of Nginx/Apache
• Basic understanding of virtualization (VMware/Hyper-V)
• Basic Linux shell/Bash knowledge
• Basic understanding of firewalls
• Basic knowledge of backup technologies
• ITIL knowledge/certification is a plus

Education & Experience

• Bachelor's degree in Computer Science, IT, or a related field
• 2-4 years of hands-on IT support/system administration experience
• Practical Windows and networking troubleshooting experience
• Linux/RHEL experience preferred (may be tested during the technical interview)