IT Support Executive - VIP & Global AV Support

Boston Neurobehavioral Associates; Karachi Division; On-site; PKR 670,000 - 893,000; Full time

Benefits offered by this job

Provident Fund

Leave Encashment

Gratuity

Health Insurance

Inflation Bonus

Housing Allowance

Patient seen Bonus

Eid Bonus

Job summary

Citadel Healthcare Management (PVT) LTD. is seeking an IT Support Executive to handle technical support, ticketing, AV setup, and system administration for its North American operations.

Ideal candidates hold a Bachelor’s degree in IT or CS, have 2+ years IT support experience, and demonstrate strong communication and data security awareness. The role includes after-hours support and VIP executive assistance.

Qualifications

• 2+ years in IT support with hardware/software troubleshooting.
• Experience with ticketing systems and service requests.
• Proficient in macOS, iOS, Android, Windows, and networks.
• Strong written and verbal communication with data security focus.

Responsibilities

• Provide first-tier technical support for PC/Mac users.
• Manage and prioritize IT support tickets.
• Support AV setups and global meetings.
• Document processes and maintain SOPs.

Skills

IT support

Ticket management

Customer service

Communication skills

Data security

Problem solving

After-hours support

Executive support

Education

Bachelor’s degree in Computer Science or IT

Tools

Microsoft 365

Google Workspace

Asset management tools

Job description

Citadel Healthcare Management (PVT) LTD. is seeking an IT Support Executive to handle technical support, ticketing, AV setup, and system administration for its North American operations.

Ideal candidates hold a Bachelor’s degree in IT or CS, have 2+ years IT support experience, and demonstrate strong communication and data security awareness. The role includes after-hours support and VIP executive assistance.