IT Support Specialist - Outpatient Clinic USA

Boston Neurobehavioral Associates; Karachi Division; On-site; PKR 670,000 - 893,000; Full time

Benefits offered by this job

Provident Fund

Leave Encashment

Gratuity

Health Insurance

Inflation Bonus

Housing Allowance

Patient seen Bonus

Eid Bonus

Job summary

Citadel Healthcare Management (PVT) LTD. is seeking an IT Support Executive to handle technical support, ticketing, AV setup, and system administration for its North American operations.

Ideal candidates hold a Bachelor’s degree in IT or CS, have 2+ years IT support experience, and demonstrate strong communication and data security awareness. The role includes after-hours support and VIP executive assistance.

Qualifications

• 2+ years in IT support with hardware/software troubleshooting.
• Experience with ticketing systems and service requests.
• Proficient in macOS, iOS, Android, Windows, and networks.
• Strong written and verbal communication with data security focus.

Responsibilities

• Provide first-tier technical support for PC/Mac users.
• Manage and prioritize IT support tickets.
• Support AV setups and global meetings.
• Document processes and maintain SOPs.

Skills

IT support

Ticket management

Customer service

Communication skills

Data security

Problem solving

After-hours support

Executive support

Education

Bachelor’s degree in Computer Science or IT

Tools

Microsoft 365

Google Workspace

Asset management tools

Job description

Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.

Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.

We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.

At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.

IT Support Executive

As IT Support Executive of CHM you will be liable to perform the following job duties:

Technical support

• Troubleshoot and resolve hardware and software issues for PC and Mac users
• Provide first-tier support for audio/visual issues and global meetings
• Upgrade and manage systems to ensure optimal performance
• Handle computer upgrades, migrations, and terminations

Customer service

• Assist users with IT-related problems and technical support
• Respond to service requests, repairs, and support inquiries
• Provide VIP support for executives and board members

Ticket management

• Manage and prioritize support tickets using a tracking system
• Maintain the ticket queue and team communication channels

System administration

• Implement business and productivity software
• Maintain and back up security databases
• Create and maintain IT documentation and SOPs

Asset management

• Configure laptops for new hires
• Process returned assets for reuse or e-waste
• Track loaner systems using asset management tools
• Document technical processes, upgrades, and decisions

Requirements and skills

Required

• Minimum 2 years of experience in an IT support environment
• Experience with ticket management systems
• Basic knowledge of macOS, iOS, Android, Windows, and networking fundamentals
• Familiarity with Microsoft 365, Google Workspace, and AV troubleshooting
• Excellent written and verbal communication skills
• Strong customer service and problem-solving abilities
• Availability for after-hours or weekend support
• High professionalism and commitment to data security

Preferred

• Strong passion for troubleshooting and problem-solving
• Attention to detail and IT documentation management
• Experience managing asset inventory
• Understanding of standardization and best practices
• Strong English communication and business writing skills
• Ability to work in ambiguous situations
• Experience providing VIP executive support
• Ability to handle sensitive information confidentially

Education and experience

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Work experience

• At least 2 years in an IT support role
• Hands-on experience with hardware/software troubleshooting and service requests

Benefits

• Provident Fund
• Leave Encashment
• Gratuity
• Health Insurance
• Inflation Bonus
• Housing Allowance
• Patient seen Bonus
• Eid Bonus

Salary: 60,000PKR - 80,000PKR