As our IT Executive, you will be the primary technical lead for facility-wide IT hardware, network stability, security systems, and end-user support. You will combine hands-on technical troubleshooting (networking, hardware, Office 365, CCTV, PABX) with strategic IT management tasks- such as asset tracking, data backup administration, security policy enforcement, and team mentoring to ensure uninterrupted logistics operations.
Responsibilities
- Hardware & Network Administration: Install, configure, and maintain computer hardware, printers, scanners, local networks, UPS units, and core system infrastructure.
- CCTV, AFAS & PABX Support: Monitor and maintain CCTV systems (NVR/DVR), Addressable Fire Alarm Systems (AFAS), and PABX telephony setups, providing prompt troubleshooting for technical issues.
- Systems Security & Disaster Recovery: Administer system security policies, network access controls, data backups, and disaster recovery plans to safeguard enterprise information.
- Office 365 & Enterprise Support: Provide daily technical support, procedural documentation, and administration for Office 365 applications, IT Service Desk workflows, and enterprise software.
- IT Asset & Inventory Management: Maintain precise records of all IT assets, equipment issues, hardware handovers, and department inventory.
- Team Leadership & Management: Assist in recruiting, training, coaching, and setting performance expectations for IT support staff.
- Infrastructure Planning: Participate in IT management discussions for problem resolution and contribute to new and existing IT infrastructure expansion projects.
Requirements
- Education: Bachelor's degree in Computer Science (BSCS), Information Technology, or a related field.
- Experience: 3 to 5 years of proven experience in IT infrastructure support, systems administration, or network engineering.
- Core Systems Knowledge: Mandatory proficiency in Office 365 administration and solid knowledge of networking, NVR/DVR CCTV systems, PABX, and hardware troubleshooting.
- Interpersonal Skills: Strong team player with excellent communication and technical problem-solving capabilities.