IT Support Executive Job in Lahore (Night Shift) | TEKBOOX

Tekboox; Lahore; On-site; PKR 520,000 - 980,000; Full time

Job summary

TEKBOOX in Lahore is seeking an experienced IT Support Executive to keep systems, networks, and users running smoothly. You will handle pfSense firewalls, VPNs, VMware ESXi environments, and Active Directory administration, ensuring SLAs are met.

The role requires 3–4 years of hands-on IT infrastructure experience, along with Cisco switches and backup solutions like Veeam. A Bachelor’s degree in IT/CS/Networking is preferred.

Qualifications

• 3–4 years of IT support and infrastructure experience.
• Hands-on with pfSense, Cisco switches, and CurrentWare.
• Experience with VMware ESXi/vSphere and Veeam Backup.
• Familiar with Active Directory and Group Policy.

Responsibilities

• Configure and troubleshoot pfSense firewalls, VPNs, NAT, and security rules.
• Manage Cisco switches, VLANs, trunking, and access ports.
• Configure and maintain CurrentWare for web filtering and internet access control.
• Troubleshoot routing, TCP/IP, DHCP, DNS, subnetting, and WAN/LAN connectivity.
• Provide L1/L2 IT support for hardware, software, Windows OS, printers, and peripherals.
• Manage VMware ESXi/vSphere environments and virtual machines.
• Monitor Veeam Backup jobs, perform data restoration, and resolve backup failures.
• Administer Active Directory, user accounts, Group Policy, and access permissions.

Skills

pfSense

Cisco switches

CurrentWare

Active Directory

Group Policy

VMware ESXi

Veeam Backup

Kerio VPN

Networking

Education

Bachelor’s degree in IT/CS/Networking

Tools

pfSense

Cisco switches

VMware ESXi

Veeam Backup

CurrentWare

Job description

TEKBOOX is a US-based BPO and IT company with a growing team in Lahore. It is urgently hiring an experienced IT Support Executive.

Job Description

TEKBOOX is looking for an IT Support Executive with 3-4 years of hands‑on experience in IT infrastructure, network administration, virtualization, backup solutions, and L1/L2 technical support. You’ll keep systems, networks, and users running smoothly while meeting support SLAs.

Key Responsibilities

• Configure and troubleshoot pfSense firewalls, VPNs, NAT, and security rules.
• Manage Cisco switches, VLANs, trunking, and access ports.
• Configure and maintain CurrentWare for web filtering and internet access control.
• Troubleshoot routing, TCP/IP, DHCP, DNS, subnetting, and WAN/LAN connectivity.
• Provide L1/L2 support for hardware, software, Windows OS, printers, and peripherals.
• Manage VMware ESXi/vSphere environments and virtual machines.
• Monitor Veeam Backup jobs, perform data restoration, and resolve backup failures.
• Administer Active Directory, user accounts, Group Policy, and access permissions.
• Configure and troubleshoot Kerio tunneling and VPN connectivity.
• Monitor server and network performance, maintain IT documentation, and meet support SLAs.

Requirements

• Bachelor’s degree or diploma in IT, Computer Science, Networking, or a related field.
• 3-4 years of relevant IT support and infrastructure experience.
• Hands‑on experience with pfSense, Cisco switches, and CurrentWare.
• Practical knowledge of Active Directory and Group Policy.
• Working experience with VMware ESXi/vSphere and Veeam Backup.

Skills

Technical Skills

• pfSense, Cisco switches, and CurrentWare
• Active Directory and Group Policy
• VMware ESXi/vSphere and Veeam Backup
• Kerio tunneling/VPN, routing, VLANs, DHCP, DNS, and NAT

Soft Skills

• Troubleshooting
• Analytical thinking
• Communication
• Problem-solving

Nice to Have

• CCNA certification or equivalent networking knowledge.
• VMware or Veeam certifications.
• Experience with server administration, network monitoring, IT ticketing systems, and IT asset management.