Technical Support Executive

TEKHQS; Lahore; Remote; PKR 446,000 - 781,000; Full time

Job summary

TekHQS is seeking a motivated Support Resources team member to be the first point of contact for customers, aiding onboarding, troubleshooting and navigating our trucking software and ELD devices.

You will work remotely from Lahore, Pakistan, with a 8:00 PM–5:00 AM schedule, delivering timely, empathetic support via chat, email and phone while documenting issues and escalating complex problems to engineering.

Qualifications

• 1–2 years of experience in customer support, technical support, or a related role.
• Strong English communication skills (verbal and written).
• Energetic, proactive, and problem-solving mindset with a positive attitude.
• Basic knowledge of technology, trucking software, or ELD systems (training provided).
• Passion for helping customers and improving support experiences.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Comfortable using CRM systems, digital tools, and support platforms.

Responsibilities

• Provide timely and professional support via chat, email, and phone.
• Assist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices.
• Document common issues, customer feedback, and solutions to improve the support process.
• Escalate complex technical problems to product/engineering teams.
• Maintain a positive, empathetic, and customer-first approach in all interactions.

Skills

Customer support

English communication

CRM systems

Support platforms

Problem solving

Tools

CRM systems

Support platforms

Job description

Role Overview

We are looking for young, energetic, and tech-savvy Support Resources to join the TekHQS team. In this role, you will serve as the first point of contact for customers, assisting them with onboarding, troubleshooting, and navigating our diverse technology solutions. You will play a key role in ensuring a seamless client experience and strengthening TekHQ's reputation for excellent support.

Key Responsibilities

• Provide timely and professional support via chat, email, and phone.
• Assist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices
• Document common issues, customer feedback, and solutions to improve the support process.
• Escalate complex technical problems to product/engineering teams.
• Maintain a positive, empathetic, and customer-first approach in all interactions.

Requirements

• 1- 2 years of experience in customer support, technical support, or a related role.
• Strong communication skills in English (verbal and written).
• Energetic, proactive, and problem-solving mindset with a positive attitude.
• Basic knowledge of technology, trucking software, or ELD systems (training will be provided).
• Passion for helping customers and improving support experiences.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Comfortable using CRM systems, digital tools, and support platforms.

Preferred (but not required)

• Prior experience in customer support or technical support roles.
• Familiarity with the trucking industry, ELD compliance, or logistics operations.
• Bilingual skills (English/Punjabi) are a plus.

Job Details

• Job Type: Full-time, Remote
• Timing: 8:00 PM to5:00 AM
• Location: DHA Phase 6, Lahore, Pakistan

About Us

TekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. For over 12 years, weve been helping businesses across the USA, Europe, Asia, Australia, and the UAE drive digital transformation through smart software development, enterprise solutions, and remote team integration. Our expertise spans AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications.

As we continue to grow, we are expanding our support function to ensure our clients and partners receive world-class service.