IT Operations Assocaite

Edge; Islamabad; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

Edge Services & Solutions is seeking an IT Operations Specialist to oversee day-to-day IT performance, reliability, and security. The role focuses on uptime, optimization, and hands-on support to empower teams across the organization.

You will manage servers, cloud services, networks, and security while maintaining documentation and collaborating with vendors. A strong background in IT operations and careful data handling is essential.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 3–5 years of IT operations, system administration, or network management experience.
• Strong knowledge of Windows and/or Mac server environments, cloud services (AWS, Azure, or Google Cloud), and networking protocols.
• Experience with ITSM tools, endpoint management, and security frameworks.
• Excellent troubleshooting, communication, and documentation skills.
• Strong sense of accountability and attention to detail in handling sensitive data and systems.

Responsibilities

• Monitor and maintain IT systems, servers, VPNs and network infrastructure for performance and availability.
• Manage user accounts, access controls, and permissions across apps and devices.
• Perform regular maintenance, updates, and backups for data integrity and resilience.
• Proficiency in asset tracking software (Atlassian, Asset Tiger, Company Directory).
• Troubleshoot and resolve hardware, software, and network issues; escalate when needed.
• Ensure cybersecurity and data protection policy compliance; implement security protocols.
• Support onboarding/offboarding, device setup, and access provisioning.
• Document IT processes, assets, and incident logs for transparency.
• Collaborate with vendors to ensure smooth IT services and contracts.
• Participate in business continuity and disaster recovery planning and testing.
• Identify automation opportunities to improve IT workflows.

Skills

Windows/Mac servers

AWS/Azure/Google Cloud

ITSM tools

Endpoint security

Networking protocols

Documentation

Troubleshooting

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365 admin

ITSM platforms

Job description

About Edge

Edge Services & Solutions is a fast-growing, innovation-driven organization that thrives at the intersection of technology, performance, and people. We enable businesses to scale with agility by delivering world-class digital, operational, and infrastructure solutions.

Role Overview

We are seeking an IT Operations Specialist to oversee and manage the day-to-day performance, reliability, and security of our IT systems. This role is central to maintaining seamless IT operations across the organization — ensuring uptime, optimizing performance, and providing hands‑on technical support that empowers teams to deliver at their best.

Key Responsibilities

• Monitor and maintain all IT systems, servers, VPNs and network infrastructure to ensure optimal performance and availability.
• Manage user accounts, access controls, and permissions across applications, systems, and devices.
• Perform regular maintenance, updates, and backups to ensure data integrity and system resilience.
• Proficiency in asset tracking softwares.(Atlassian, Asset Tiger, Company Directory)
• Troubleshoot and resolve hardware, software, and network issues promptly, escalating when necessary.
• Ensure compliance with cybersecurity and data protection policies; implement endpoint and network security protocols.
• Support onboarding/offboarding processes, including device setup, configuration, and access provisioning.
• Document IT processes, asset inventory, and incident logs to maintain operational transparency.
• Collaborate with vendors and service providers to ensure smooth delivery of IT services and support contracts.
• Participate in business continuity and disaster recovery planning and testing.
• Identify opportunities for automation and efficiency improvements in IT workflows.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5 years of experience in IT operations, systems administration, or network management.
• Strong knowledge of Windows and/or Mac server environments, cloud services (AWS, Azure, or Google Cloud), and networking protocols.
• Experience with ITSM tools, endpoint management, and security frameworks.
• Excellent troubleshooting, communication, and documentation skills.
• Strong sense of accountability, discretion, and attention to detail in handling sensitive data and systems.

Preferred Skills

• Experience with Microsoft 365 administration and cloud-based collaboration tools.
• Familiarity with scripting (AWS) for automation.
• Understanding of ITIL practices or certifications (CompTIA, CCNA, MCSA, etc.).

Why Edge

At Edge, you’ll be part of a high-performance culture where technology drives growth and excellence. You’ll have the freedom to innovate, the opportunity to grow, and the support to build impactful systems that shape the future of our operations.