Helpdesk Support Specialist/Junior Systems Administrator

ICE Consulting - Managed IT & Cybersecurity for Life Sciences; Lahore; Sur place; PKR 1 200 000 - 2 000 000; Plein temps

Résumé du poste

ICE Consulting is seeking a Desktop Technician/Junior Systems Administrator to support a diverse user base of 700+ staff. Based at our Lahore office, you will diagnose hardware and software issues, maintain inventories, assist with network security, and support Gmail and Office 365 environments.

The role requires handling Windows and MacBook systems, providing Level 1–3 helpdesk, and keeping documentation concise and organized.

Qualifications

• Minimum 4 years hands-on experience in a relevant position.
• Bachelor's degree in Computer Science or related field.
• Proficient in providing support for MacBook systems.
• Strong knowledge of Windows 7 and newer.
• Experience with mobile device support.
• Solid background in desktop support and customer service.
• Familiarity with MDM solutions such as Workspace ONE or Mas360.
• Experience with SSO and MFA tools like Okta or OneLogin.
• Experience with Windows Server 2008 and newer.
• Experience with hosted services including Gmail and Office 365.
• Knowledge of security software such as Symantec and ESET Antivirus.
• Experience with printing services and management.
• Familiarity with Group Policy Objects (GPOs).
• Experience with VERITAS Backup Exec for data backup.
• Knowledge of hosted VoIP providers like RingCentral or Vonage.
• Ability to produce clear, concise, and well-organized documentation.

Responsabilités

• Establish, diagnose, repair, maintain, and upgrade hardware and computer systems.
• Provide tech support for clients' networks and ensure robust network security.
• Communicate with colleagues via phone, email, and in-person interactions.
• Keep track of software and equipment inventories and document configurations.

Connaissances

Desktop support

Customer service

Windows & macOS proficiency

Documentation

Clear communication

Team collaboration

Formation

Bachelor's degree in Computer Science or related field

Outils

Workspace ONE

Mas360

Okta

OneLogin

Gmail

Office 365

Veritas Backup Exec

GPOs

RingCentral

Vonage

Description du poste

Who We Are

ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.

Who You Are

You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.

About the Role

This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.

Requirements

• A minimum of 4 years of hands-on experience in a relevant position
• A Bachelor's degree in Computer Science or a related field
• Proficient in providing support for MacBook systems
• Strong knowledge of Windows 7 and more recent versions
• Experience with mobile device support
• Solid background in desktop support and customer service
• Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360
• Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin
• Confidence in troubleshooting a wide variety of IT issues
• Proficiency with Windows Server 2008 and newer
• Experience with hosted services including Gmail and Office 365
• Knowledge of security software such as Symantec and ESET Antivirus
• Experience with printing services and management
• Familiarity with Group Policy Objects (GPOs)
• Experience with VERITAS Backup Executive for data backup
• Knowledge of hosted VoIP service providers like Ring Central or Vonage
• Ability to produce clear, concise, and well-organized documentation