IT Systems & Infrastructure Support Officer

Brickstech; Lahore; On-site; PKR 700,000 - 1,200,000; Full time

Job summary

Brickstech in Lahore is seeking an IT Support Engineer to provide day-to-day helpdesk support for Tasdeeq users, offices, and customers, covering Windows, Linux, networking, VPN, and server administration.

You will work with the IT infrastructure team to resolve issues within defined timelines, manage user accounts, monitor servers, and assist with backups and data protection.

Qualifications

• 2–4 years of hands-on IT support or systems administration experience.
• Practical Windows and networking troubleshooting experience.
• Linux/RHEL experience preferred (may be tested during the interview).

Responsibilities

• Provide day-to-day IT support to users and offices.
• Troubleshoot Windows OS, hardware, and application issues.
• Administer and maintain user workstations and IT peripherals.
• Manage user accounts, access, and Microsoft 365/Entra ID tasks.
• Troubleshoot network connectivity and VPN access.
• Provide Linux server administration and troubleshooting.
• Monitor servers and basic services; assist with incidents.
• Support customers/users for IT services and data access.
• Coordinate with teams for incidents and documentation.

Skills

Windows

Linux/RHEL

Networking

TCP/IP

DNS

DHCP

VPN

SSH

SFTP/FTP

Microsoft 365

Entra ID

Troubleshooting

Education

Bachelor's degree in Computer Science, IT, or a related field

Tools

Nginx/Apache

VMware/Hyper-V

Linux Shell/Bash

Firewalls

Backup technologies

Job description

Job Purpose

Provide day-to-day IT support to Tasdeeq users, offices, and customers while assisting the IT infrastructure team with Windows, Linux, networking, VPN, server, and basic infrastructure administration. The role requires strong troubleshooting skills and the ability to resolve user and infrastructure issues within defined timelines.

Key Responsibilities

End-User & Windows Support

• Provide first/second-level IT support to users and offices
  


• Troubleshoot Windows OS, desktop, laptop, printer, and application-related issues
  


• Configure and maintain user workstations and IT peripherals
  


• Manage user accounts, access, and basic Microsoft 365/Entra ID tasks
  


• Troubleshoot network connectivity and LAN/Wi-Fi issues
  

Linux & Server Support

• Provide basic administration and troubleshooting of RHEL/Linux servers
  


• Perform basic Linux user, group, permission, and SSH management
  


• Monitor server CPU, memory, disk, and filesystem utilization
  


• Troubleshoot basic Linux services and application connectivity
  


• Check system logs and assist senior administrators with Linux incidents
  


• Perform routine server health checks and operational tasks
  

Network & VPN Support

• Troubleshoot LAN/WAN and network connectivity issues
  


• Support VPN users and troubleshoot VPN connectivity
  


• Perform basic firewall/network troubleshooting under the supervision of the infrastructure team
  


• Coordinate with network/security teams for complex incidents
  

Customer/Business Application Support

• Provide IT support to customers/users for VPN and other assigned IT services
  


• Support FTP/SFTP connectivity and configuration
  


• Troubleshoot connectivity and access-related issues
  


• Escalate application/infrastructure issues to the relevant technical team
  

Backup & Data Protection

• Perform assigned email and OneDrive backup activities
  


• Monitor backup jobs and report failures
  


• Assist with data recovery/restoration activities when required
  


• Maintain backup-related documentation
  

IT Operations

• Monitor assigned infrastructure and services
  


• Maintain IT asset and support records
  


• Follow IT change, incident, and escalation procedures
  


• Maintain technical documentation and troubleshooting guides
  


• Participate in after-hours/on-call support when required
  


• Perform any other IT infrastructure/support tasks assigned by the Head of IT & Infrastructure
  

Mandatory Skills

Windows | Linux/RHEL | Networking | TCP/IP | DNS | DHCP | VPN | SSH | SFTP/FTP | Microsoft 365 | Entra ID | Troubleshooting

Preferred Skills

• Basic knowledge of Nginx/Apache


• Basic understanding of virtualization (VMware/Hyper-V)


• Basic Linux shell/Bash knowledge


• Basic understanding of firewalls


• Basic knowledge of backup technologies


• ITIL knowledge/certification is a plus

Education & Experience

• Bachelor's degree in Computer Science, IT, or a related field


• 2–4 years of hands‑on IT support/system administration experience


• Practical Windows and networking troubleshooting experience


• Linux/RHEL experience preferred (may be tested during the technical interview)