Systems Engineer - IT Support

Pakistan Single Window (PSW); Islamabad; On-site; PKR 1,116,000 - 2,009,000; Full time

Job summary

Pakistan Single Window (PSW) is looking for an IT administrator to keep all systems running smoothly and maximize user benefits. You will install, configure, and manage hardware, software, and Office 365/SharePoint environments.

The role requires 2–5 years of relevant experience, a Bachelor's in Engineering/ICT, and Microsoft certifications are a plus. You will support LAN/WAN networks, video conferencing, and intranet workflows.

Qualifications

• Bachelor's Degree in Engineering or ICT preferred.
• 2–5 years of relevant experience.
• Certification in Microsoft Technologies (Office 365, SharePoint) is a plus.
• Proficiency in MS Office, Office 365, WLAN setup, video conferencing, SharePoint and Power Automate.

Responsibilities

• Maintain all IT systems to ensure users get maximum benefit.
• Install and configure computer hardware, OS, software, and applications.
• Administer IT peripherals, printers, scanners, and other ICT devices.
• Configure Office 365 and SharePoint sites; manage content and access.
• Provide L1/L2 support for desktop and laptop users.
• Maintain IT asset inventory documentation.
• Install and manage Anti-Virus and security.
• Support meeting equipment and videoconferencing setup.
• Set up SharePoint intranet workspace and Power Automate workflows.

Skills

User support

Network troubleshooting

Documentation

Communication

Education

Bachelor's Degree in Engineering/ICT

Tools

Office 365

SharePoint

Power Automate

MS Office

WLAN Setup

Video Conferencing Setup

Job description

• Keeping all IT systems running smoothly and ensuring users get the maximum benefit from them
• Install and configure computer hardware operating systems, software, and applications
• Administration of all IT peripherals
• Installation of printer, scanner, and other ICT peripherals
• User administration Domain Controller
• Configuration of user profile and Office 365 configuration
• Assessing the new IT requirements and procuring equipment
• L1 and L2 support for all desktop and laptop users
• Create, update, and maintain all IT asset inventory documentation
• Installation and managing the Anti-Virus
• Support and troubleshoot all IT-related issues and elevate to vendors as required
• Responsible for keeping all meeting equipment, i.e., conference cam, mic, speaker, and internet, with backup in working condition for smooth meetings
• Responsible for uploading jobs, tenders, policies, and legal sections of the PSW website
• Configuration, troubleshooting, and maintaining all Network Equipment
• Keeping up-to-date network Diagram of office
• Monitoring of the Network to determine bandwidth consumption and outage
• Troubleshoot network problems, diagnosing and solving hardware or configuration faults
• Responsible for ensuring network connectivity throughout a company's LAN/WAN infrastructure with technical considerations
• Installation and support of LANs, WANs, network segments, Internet, and intranet systems
• Managing multiple WAN Links to provide maximum uptime of internet
• Installation and configuration of Wireless network
• Configuring complete Intranet workspace location to give a single point of access to company information for employees using SharePoint online
• Design and manage Office 365 SharePoint sites that meet current and future company requirements
• Configure and create Site collections, Lists, Document libraries, Pages, and views to collaborate with users
• Implement document management using features like security, versioning, and access level
• Create departmental sites and integrate them with the main company intranet site
• Create Business process workflows to make the paperless environment
• Access to business process flow which can be automated in the company
• Understanding the complete process from the relevant department, creating prototyping, providing UAT, making it LIVE, and providing support to the workflows
• Set up Microsoft Flows (Power automate) to provide auto approval and status update features based on predefined criteria
• Provide technical support to end users and resolve day-to-day issues regarding SharePoint usage
• Identify areas and processes where O365 and SharePoint can be better leveraged and facilitate process improvements

Requirements

• Bachelor's Degree in (Engineering/ICT) - preferred
• 2 to 5 years of relevant experience
• Certification in Microsoft Technologies (Office 365, Sharepoint) will be a plus point
• MS office, Office 365, WLAN Setup, Basic Video Conferencing Setup, Office 365 Sharepoint and Power Automate