InsurTech CSR: Elevate Customer Experience

Labgro; Islamabad; On-site; PKR 350,000 - 550,000; Full time

Benefits offered by this job

Modern office in Bahria Town

Job summary

Labgro in Islamabad is seeking a Customer Service Representative to be the first point of contact for clients, addressing inquiries, resolving issues, and maintaining high service standards.

You'll work closely with data and technology teams to support InsurTech solutions, learn new tools quickly, and ensure detailed CRM records are kept. The role offers growth in a data-driven environment with a modern Bahria Town office.

Qualifications

• Excellent written and verbal English communication.
• Ability to resolve issues calmly and efficiently.
• Willingness to learn new tools and systems.
• Prior customer service experience is a plus.

Responsibilities

• Handle inbound and outbound customer interactions in a professional and courteous manner.
• Provide timely and accurate information to clients regarding products, services, and processes.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Maintain detailed and accurate records of all interactions in CRM systems.
• Collaborate with internal teams to follow up on client concerns or requests.
• Continuously seek ways to improve the customer experience.

Skills

Strong communication

Interpersonal skills

Problem solving

Detail oriented

Tech-savvy

Tools

CRM systems

Job description

Labgro in Islamabad is seeking a Customer Service Representative to be the first point of contact for clients, addressing inquiries, resolving issues, and maintaining high service standards.

You'll work closely with data and technology teams to support InsurTech solutions, learn new tools quickly, and ensure detailed CRM records are kept. The role offers growth in a data-driven environment with a modern Bahria Town office.