Customer Service Representative (CSR)

Labgro; Islamabad; On-site; PKR 350,000 - 550,000; Full time

Benefits offered by this job

Modern office in Bahria Town

Job summary

Labgro in Islamabad is seeking a Customer Service Representative to be the first point of contact for clients, addressing inquiries, resolving issues, and maintaining high service standards.

You'll work closely with data and technology teams to support InsurTech solutions, learn new tools quickly, and ensure detailed CRM records are kept. The role offers growth in a data-driven environment with a modern Bahria Town office.

Qualifications

• Excellent written and verbal English communication.
• Ability to resolve issues calmly and efficiently.
• Willingness to learn new tools and systems.
• Prior customer service experience is a plus.

Responsibilities

• Handle inbound and outbound customer interactions in a professional and courteous manner.
• Provide timely and accurate information to clients regarding products, services, and processes.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Maintain detailed and accurate records of all interactions in CRM systems.
• Collaborate with internal teams to follow up on client concerns or requests.
• Continuously seek ways to improve the customer experience.

Skills

Strong communication

Interpersonal skills

Problem solving

Detail oriented

Tech-savvy

Tools

CRM systems

Job description

About Labgro:

Labgro is a dynamic boutique firm at the forefront of the InsurTech revolution. We specialize in harnessing the power of data to drive innovation and are passionate about using technology to transform the insurance industry. As we continue to grow, we’re looking for a sharp, motivated, and detail-oriented Customer Service Representative (CSR) to join our Islamabad team.

Role Overview:

As a CSR at Labgro, you’ll be the first point of contact for our clients. Your primary responsibility will be to ensure a seamless and positive experience by addressing inquiries, resolving issues, and maintaining high standards of service. You’ll be working closely with our data and technology teams to support the innovative solutions we offer in the insurance space.

Key Responsibilities:

• Handle inbound and outbound customer interactions in a professional and courteous manner.
• Provide timely and accurate information to clients regarding products, services, and processes.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Maintain detailed and accurate records of all interactions in CRM systems.
• Collaborate with internal teams to follow up on client concerns or requests.
• Continuously seek ways to improve the customer experience.

What We’re Looking For:

• Strong communication skills (written and verbal) in English.
• Excellent interpersonal and problem-solving skills.
• Tech-savvy with the ability to quickly learn new tools and systems.
• Detail-oriented with strong organizational abilities.
• Previous experience in customer service or a similar role is a plus.

Why Join Labgro?

Work with a forward-thinking team leading innovation in the InsurTech space.

Opportunity to grow within a data-driven, technology-powered environment.

Supportive work culture that values initiative and continuous improvement.

Modern office in a prime Bahria Town location.

Digital Insurance Management
Insurance Technology – CRM/AMS
Agency Management & Servicing