Information Technology Support Engineer

OLX Pakistan; Lahore; On-site; PKR 1,339,000 - 2,678,000; Full time

Job summary

OLX Pakistan in Lahore seeks an IT Administrator to analyze problems, configure servers, and ensure network health. You will support Windows systems, virtualization, Remedy ARS, and WAN/LAN monitoring with SolarWinds.

This role requires a Bachelor's degree and 2–5 years of relevant experience, strong problem solving, multitasking, and the ability to explain technical issues clearly. You’ll train staff and plan future IT improvements.

Qualifications

• Bachelor's degree with 2–5 years of relevant IT experience.
• Strong problem-solving and multitasking abilities.
• Able to explain technical problems in simple terms.
• Team player with willingness to continually learn.
• Clear understanding of typical enterprise IT environments.

Responsibilities

• Analyze functional problems and determine feasible IT solutions.
• Manage server configuration, backup, and system readiness.
• Monitor WAN/LAN health using SolarWinds.
• Diagnose and troubleshoot Wi-Fi networks and devices.
• Provide Windows systems administration and virtualization support.
• Maintain Remedy ARS, diagnose tickets, and publish reports.
• Update knowledge base and ensure security measures.
• Set up user accounts and manage access.
• Plan IT improvements and ensure industry standards.

Skills

Problem solving

Organizing

Multitasking

Explain technical problems clearly

Team player

Knowledge update

System understanding

Education

Bachelor's degree

Tools

SolarWinds

Remedy ARS

Windows Server

Virtualization

Job description

Job Responsibilities

• Responsible to analyze functional problems and determine techniques/requirements feasible for expedited solutions.
• Responsible for server configuration, Backup, Full System Ready
• Responsible to utilize network management tools (Solar-winds) to monitor, evaluate, and report health statistics of WAN/LAN.
• Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
• Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
• Responsible for the Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system.
• Ensure to update, maintain, and validate known error database.
• Ensure the accountability for administration of Remedy Action Request System solutions.
• Development, publishing and maintenance of statistical, management and custom reports.
• Support information assurance by; Updating and maintaining content, classification, and protection of organization Web sites, and Access management
• The incumbent will also be responsible to perform duties like Installing new software
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults
• Network maintenance
• Technical support for people using the network
• Training staff on new systems
• Day to day admin and monitoring of network use
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Supervising help desk staff If you choose to work for a large company, it’s likely you’ll have a designated area of the network to work on; if you work for a smaller company you’ll probably be in charge of the entire network

Job Specification:

• Minimum Bachelors degree with 2-5 years of relevant experience
• Good at problem solving
• Good at organizing and multitasking
• Able to explain technical problems in a simple terms
• Team player
• A dedication to continually update knowledge
• A clear understanding of the employer’s particular system