Jr. Network Support Engineer

Globalconnectsynergy; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

A professional network solutions company in Karachi is hiring for a role focused on network support, requiring a Bachelor's degree in Computer Science or Engineering and 1-2 years of experience in a Network Operations Center. Key responsibilities include providing technical support, troubleshooting network issues, and documenting activities accurately. Candidates should have strong IP routing knowledge and good communication skills. Opportunities for career growth in a dynamic environment await qualified applicants.

Qualifications

• Minimum of 1-2 years of experience in a Network Operations Center (NOC) environment.
• Hands-on experience in technical support or IT help desk role.

Responsibilities

• Provide Tier 1 and Tier 2 technical support.
• Monitor and troubleshoot network, hardware, and software issues.
• Document all support activities accurately.
• Assist in network performance monitoring.

Skills

IP routing concepts

Troubleshooting

Critical thinking

Cisco

Network design principles

Communication skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

Cisco equipment

Juniper equipment

Huawei equipment

Job description

Responsible for assisting in the installation, maintenance, and troubleshooting of network systems andinfrastructure. Supports end-users by resolving connectivity issues and ensures network performance andsecurity under the guidance of senior engineers.

RESPONSIBILITIES & REQUIREMENTS

• Provide Tier 1 and Tier 2 technical support to customers and internal teams via phone, email, andticketing system, ensuring prompt and professional resolution of issues.
• Monitor and troubleshoot network, hardware, and software issues to minimize downtime and servicedisruption.
• Follow Incident Management processes and adhere to Service Level Agreements (SLAs) for timely issueresolution.
• Accurately document all support activities, including troubleshooting steps, customer interactions,and resolutions, in the ticketing system.
• Respond to client requests, notifications, and out of service events generated by monitoring tools.
• Strive to meet and exceed response and resolution time targets as defined by SLAs.
• Assist in network performance monitoring, alarm correlation, and appropriate escalation ofpersistent or critical issues.
• Generate periodic status reports highlighting completed tasks, outstanding issues, and overallnetwork/system health.
• Support the maintenance and basic configuration of network server hardware and software.
• Assist in upgrading and patching network devices and systems to maintain security, stability, andperformance.

Education and Work Experience

• Bachelor's degree or equivalent in Computer Science or Engineering.
• Minimum of 1-2 years of hands-on experience in a Network Operations Center (NOC) environment,technical support, or IT help desk role.

EDUCATION, WORK EXPERIENCE & SKILLS REQUIRED:

• Strong concepts of IP routing and network designing.
• Good troubleshooting and critical thinking skills to resolve complex problems.
• Knowledge of wireless access controllers and access points.
• Intermediate knowledge of network systems design principles and standards.
• Knowledge of Cisco, Juniper or Huawei equipment and technologies.
• Ability to work in teams and independently with a candid professional attitude and excellentanalytical skills.
• Good written and verbal communication skills.