Inbound Voice Support Specialist - Customer Care

Experian; Hyderabad City Taluka; On-site; PKR 877,000 - 1,315,000; Full time

Job summary

Experian in India is seeking Customer Care Specialists to join our expanding call center. You will handle inbound calls, interpret grievances or disputes, and assist with credit and score reports. This role demands strong English communication and data accuracy. Training and development opportunities are provided in a collaborative environment.

The position offers a dynamic, fast-paced setting with a focus on customer satisfaction and professional growth within Experian’s global team.

Qualifications

• Graduate degree required.
• 1 year inbound call handling experience preferred.
• Excellent English written and spoken communication skills required.
• Customers-focused service approach in a fast-paced environment.
• Ability to multitask, manage time effectively, and navigate computer systems.

Responsibilities

• Receive inbound calls across multiple lines of business.
• Interpret and respond to consumer inquiries and disputes; assist with fraud alerts and credit reports.
• Route complex issues to appropriate departments when needed.
• Educate consumers on dispute management and resolution options.
• Ensure data quality and compliance with relevant regulations.

Skills

Excellent English

Multitasking

Time management

Computer skills

Education

Graduate Degree

Tools

Call center software

Job description

Experian in India is seeking Customer Care Specialists to join our expanding call center. You will handle inbound calls, interpret grievances or disputes, and assist with credit and score reports. This role demands strong English communication and data accuracy. Training and development opportunities are provided in a collaborative environment.

The position offers a dynamic, fast-paced setting with a focus on customer satisfaction and professional growth within Experian’s global team.