Customer Experience Specialist - Call Center

Kam Kaj, Inc.; Karachi Division; Sur place; PKR 446 000 - 781 000; Plein temps

Résumé du poste

Kam Kaj, Inc. is seeking a Call Center Representative to liaise with customers and guide them through hiring our services. You will manage inbound and outbound calls, identify needs, and provide tailored solutions while aiming to upsell products.

Build lasting relationships and maintain clear records of conversations. The role requires strong communication skills, active listening, and the ability to multi-task and meet targets in a fast-paced environment.

Qualifications

• Minimum Intermediate/A levels or equivalent.
• Experience in customer support preferred.
• Excellent spoken English and listening skills.

Responsabilités

• Handle inbound and outbound calls promptly.
• Identify customers’ needs, clarify information, offer tailored solutions.
• Seize opportunities to upsell products.
• Build sustainable relationships and engage customers.
• Maintain records of conversations.
• Meet personal and team targets.

Connaissances

Customer service

Verbal communication

Active listening

Time management

Multi-tasking

Formation

Intermediate/A levels

Description du poste

Kam Kaj, Inc. is seeking a Call Center Representative to liaise with customers and guide them through hiring our services. You will manage inbound and outbound calls, identify needs, and provide tailored solutions while aiming to upsell products.

Build lasting relationships and maintain clear records of conversations. The role requires strong communication skills, active listening, and the ability to multi-task and meet targets in a fast-paced environment.