Customer Support II (Voice Process)

Experian; Hyderabad City Taluka; On-site; PKR 877,000 - 1,315,000; Full time

Job summary

Experian in India is seeking Customer Care Specialists to join our expanding call center. You will handle inbound calls, interpret grievances or disputes, and assist with credit and score reports. This role demands strong English communication and data accuracy. Training and development opportunities are provided in a collaborative environment.

The position offers a dynamic, fast-paced setting with a focus on customer satisfaction and professional growth within Experian’s global team.

Qualifications

• Graduate degree required.
• 1 year inbound call handling experience preferred.
• Excellent English written and spoken communication skills required.
• Customers-focused service approach in a fast-paced environment.
• Ability to multitask, manage time effectively, and navigate computer systems.

Responsibilities

• Receive inbound calls across multiple lines of business.
• Interpret and respond to consumer inquiries and disputes; assist with fraud alerts and credit reports.
• Route complex issues to appropriate departments when needed.
• Educate consumers on dispute management and resolution options.
• Ensure data quality and compliance with relevant regulations.

Skills

Excellent English

Multitasking

Time management

Computer skills

Education

Graduate Degree

Tools

Call center software

Job description

Role Overview

Experian is looking forCustomer Care Specialists to join our growing Call Center in India, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures.

What you’ll be doing

• Receive inbound calls handling for our different lines of business
• Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
• Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
• Educates consumer on dispute management and offer options for immediate resolution
• Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
• Maintains the integrity of the database by ensuring data quality and accuracy.
• Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Experience and Skills

• Graduate Degree(Required)
• 1 year of Inbound call handling experience (Required)
• Excellent English written and oral communications skills (Required)
• Demonstrated commitment to delivering professional and customer-focused service.
• Ability to perform effectively in a fast-paced, high-volume operational environment.
• Proficient in multitasking, time management, and computer systems navigation.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff… action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together