Customer Support Executive - Domestic

ibex; Karachi Division; On-site; PKR 360,000 - 600,000; Full time

Job summary

ibex is seeking a Customer Support Executive in Karachi to handle customer inquiries, process orders, and address service and billing questions. The role emphasizes clear communication and a proactive, customer-centric approach in a fast-paced operations environment.

As part of the Operations department, you will maintain accurate records, resolve issues, and strive for first contact resolution while collaborating across teams to improve service quality and customer satisfaction.

Qualifications

• Intermediate or above is required.
• Experience in customer support preferred.
• Must be flexible to work in shifts.
• Proficiency with MS Office, especially MS Excel and MS Word.
• Collaborative mindset and customer-service focus.
• Hands-on problem solving ability.
• Ability to communicate technical information simply.

Responsibilities

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Skills

Customer support

Shift work

MS Excel

MS Word

Tech communication

Collaborative mindset

Problem solving

Customer service

Education

Intermediate or above

Job description

Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications

• Intermediate or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Collaborative mindset
• Customer service focus
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner

Why Start Your Career At ibex.?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!What Makes You A Good Fit For This Job?This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

Responsibilities

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments