Inbound Sales Representative

Telelinks Communication; Lahore; On-site; PKR 446,000 - 670,000; Full time

Job summary

Telelinks Communications in Lahore is seeking an on-site Inbound Sales Representative to handle incoming calls, engage customers, and convert leads into sales while ensuring a positive experience. You will process orders, update CRM records, and coordinate with internal teams to activate services and resolve issues.

The role requires strong inside sales and communication skills, a customer-service mindset, and the ability to meet sales targets in a fast-paced environment.

Qualifications

• Strong inside sales and account management to convert inquiries into sales.
• Excellent verbal and written communication to explain products and represent brands.
• Customer service focus with empathy, problem-solving and high satisfaction in fast-paced settings.
• Proficiency in order processing, data entry and coordinating with operations for fulfillment.
• Comfort working in call center or sales environments; multitask with CRM tools.
• Goal-oriented with ability to meet or exceed sales targets.
• On-site in Lahore with shift-based flexibility when required.
• Experience in telecommunications, internet, cable, or subscription services is a plus.
• High school diploma required; further education is a plus.

Responsibilities

• Handle incoming calls and inquiries, engage prospective and existing customers.
• Present suitable products or services and convert leads into sales.
• Process orders accurately and update customer records in CRM.
• Coordinate with internal teams to ensure activation or issue resolution.
• Meet individual and team sales targets and adhere to company policies.

Skills

Inside sales

Account management

Verbal & written communication

Customer service excellence

CRM data entry

High call volume handling

Sales targets achievement

Education

High school diploma

Business or Marketing education

Tools

CRM software

Job description

Company Description

Telelinks Communications is a results-driven outsourcing company that supports U.S.-based and global businesses with marketing, customer care, and sales operations. The company specializes in telecommunications, internet, cable, and subscription-based services, providing teams trained in inbound and outbound sales, customer support, lead qualification, and retention. Telelinks combines experienced sales talent, proven processes, and data-driven strategies to turn customer conversations into measurable revenue and long-term growth. Its operations are designed for scalable capacity, consistent quality, and transparent reporting, enabling partners to focus on expansion while Telelinks manages execution. Professionalism, compliance, and accountability guide every interaction to align with partners’ brand values and standards.

Role Description

This full-time, on-site Inbound Sales Representative role is based in Lahore. The representative handles incoming calls and inquiries, engages prospective and existing customers, and converts leads into sales while delivering a positive customer experience. Daily responsibilities include understanding customer needs, presenting suitable products or services, processing orders accurately, and updating customer records in CRM or related systems. The role involves coordinating with internal teams to ensure smooth service activation or issue resolution, meeting individual and team sales targets, and following company policies and compliance requirements. The representative is expected to maintain professional communication, participate in training, and contribute to continuous improvement of sales and customer care processes.

Qualifications

• Strong inside sales and account management skills to convert inbound inquiries into qualified sales and build long-term customer relationships.
• Excellent verbal and written communication abilities to explain products clearly, address concerns, and represent partner brands professionally.
• Customer service experience with a focus on empathy, problem-solving, and maintaining high satisfaction in a fast-paced environment.
• Proficiency in order processing, including accurate data entry, handling billing details, and coordinating with operations for service fulfillment.
• Comfort working in call center or sales environments, with the ability to manage high call volumes and multitask using CRM and other digital tools.
• Goal-oriented mindset with proven ability to meet or exceed sales and performance targets.
• Ability to work on-site in Lahore, including flexibility for shift-based schedules when required.
• Prior experience in telecommunications, internet, cable, or subscription-based services is an advantage.
• High school diploma or equivalent required; additional education in business, marketing, or related fields is a plus.