Telesales Executive

Zameen Group; Lahore; On-site; PKR 334,800 - 446,400; Full time

Job summary

A leading property organization in Lahore is seeking a dedicated customer service representative to gather and document customer feedback. The ideal candidate should possess strong communication skills and at least 1 year of experience in customer services or call centre. Responsibilities include making outbound calls, providing clarity on customer concerns, and ensuring compliance with internal procedures. This role demands time management skills and the ability to work under pressure.

Qualifications

• Minimum 1 year of experience in customer services or call centre.
• Ability to work to deadlines and under pressure.
• Customer-focused and adaptable nature.

Responsibilities

• Gather and document customer feedback through calls.
• Provide clarity of information for customer needs.
• Maintain compliance with SOPs as per audit plan.

Skills

Good communication skills

Problem solving

Time management

Active listening

Education

Graduations

Job description

Job Brief:

The purpose of this role is to gather and document customer feedback and enter the obtained data into the system for further evaluation. Effectively inquire clients to obtain information regarding the quality of services provided, system behaviour & engagement with internal teams.

Job Responsibilities:

• large volumes of outbound calls promptly, following approved scripts while handling different topics.
• clarity of information/intel for identifying and analysing customer needs and concerns providing relevant solutions accordingly.
• strong verbal/communication and active listening skills. Having a customer-focused and adaptable nature (in terms of catering to different personality types) while dealing with them.
• compliance of SOP’s designed & communicated as per audit plan.
• Time management & working in pressure environment.

Job Requirements:

• Qualifications: Graduations
• Location: Lahore
• Experience: 1 year of experience in customer services/call centre
• Good communication skills and problem solving
• Ability to work to deadlines, under pressure