Hospital Switchboard & Front Desk Operator

United Hospital; Karachi Division; On-site; PKR 279,000 - 446,000; Full time

Job summary

United Hospital in Karachi seeks a full-time Telephone Operator to handle the hospital’s switchboard, greet callers, provide information, transfer calls, and log messages to ensure smooth daily operations.

You will support patients, visitors, and external stakeholders by phone, coordinate with reception and clinical teams, and escalate urgent calls following hospital protocols while keeping information confidential.

Qualifications

• Strong phone etiquette and courteous telephone manner.
• Experience as a switchboard operator in hospital or corporate settings.
• Customer support skills: handling inquiries, complaints, and requests.
• Clear verbal communication with patients, visitors and staff.
• Experience in healthcare setting is beneficial.
• Ability to stay calm under pressure and manage multiple calls.
• Basic computer literacy and familiarity with call management software.
• Minimum high school diploma; training in communication or customer service is an advantage.

Responsibilities

• Greet callers, provide accurate information, and direct calls to the appropriate departments.
• Manage call transfers, paging staff, and document important messages.
• Assist patients, visitors, and external stakeholders over the phone.
• Coordinate with reception and clinical teams to ensure smooth information flow.
• Escalate urgent calls according to hospital protocols.
• Maintain confidentiality and follow communication standards.

Skills

Phone etiquette

Switchboard experience

Customer service

Verbal communication

Calm under pressure

Basic computer literacy

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

United Hospital in Karachi seeks a full-time Telephone Operator to handle the hospital’s switchboard, greet callers, provide information, transfer calls, and log messages to ensure smooth daily operations.

You will support patients, visitors, and external stakeholders by phone, coordinate with reception and clinical teams, and escalate urgent calls following hospital protocols while keeping information confidential.