TELECOM OFFICER

Ziauddinhospital; Pakistan; On-site; PKR 260,000 - 380,000; Full time

Job summary

Ziauddin Hospital is seeking a receptionist to manage front desk activities, handle centralized PABX calls, greet visitors, and provide accurate information to callers. The role emphasizes courteous communication and professional conduct in a busy hospital environment.

The incumbent will maintain the telephone directory, coordinate with departments, and assist in administrative tasks while ensuring efficient, respectful service to patients and staff.

Qualifications

• 1 year of relevant experience.
• Experience in hospital or service desk is a plus.
• Demonstrated ability to handle calls professionally.

Responsibilities

• Answer calls and greet callers using hospital scripts.
• Maintain Notice board and central PABX operations.
• Provide information to callers and route to appropriate departments.
• Update and maintain contact directory and logs.
• Manage telephone bills and look for cost-saving opportunities.
• Coordinate with doctors and staff for leaves and OPD timings via email or direct contact.
• Ensure discipline and professional conduct at the front desk.

Skills

Communication skills

Customer service

Telephone etiquette

Soft spoken

Job description

WORK EXPERIENCE

01 year of relevant experience

• WORK EXPERIENCE

  01 year of relevant experience

PROFESSIONAL QUALIFICATIONS

NA

• PROFESSIONAL QUALIFICATIONS

  NA

JOB SUMMARY:

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

• Maintenance of Notice board
• Responsible to play centralized relaxing musical themes with the gap of prayer timings.
• Perform any other duties assigned by the head of department.
• Ensures stationary supplies are available for smooth running of the department.
• Operates a Centralized PABX Communication System, answering calls with Hospital’s script for external callers i.e. “AsalamoAlaikum Ziauddin Hospital” & for internal callers, “Operator, may I help you?” & end with
• Provides general information in response of question from the caller.
• Maintains call operator database by entering and verifying information; updating contact log.
• Maintaining computerized telephone directory and records to provide accurate information when required
• Provides paging services for Hospital staff.
• Maintaining the telephone bills and taking steps to reduce it.
• Get updates about the leaves of doctors and OPD schedule timings through E-mails and or through direct contact.
• Control of Discipline
• Soft spoken
• Updates of the Contact numbers (Telephone Directory)