Receptionist

Capital Care International Hospital; Islamabad; On-site; PKR 446,000 - 781,000; Full time

Benefits offered by this job

Health Insurance

Leaves

Medical

Job summary

Capital Care International Hospital in Islamabad seeks a professional Receptionist to be the welcoming first point of contact for patients, attendants, visitors, and staff. You will support efficient front-desk operations while maintaining confidentiality in a busy hospital environment.

The role requires strong communication, professional telephone etiquette, data entry accuracy, and basic computer skills. Fluency in English and Urdu is essential, with a focus on courtesy and timely service.

Qualifications

• Strong verbal communication and courteous patient-service skills.
• Professional telephone etiquette and front-desk interaction.
• Ability to accurately collect and enter patient and visitor information.
• Basic computer proficiency, including email, office applications, and appointment or registration systems.
• Good organization, time management, and attention to detail in a busy healthcare setting.
• Ability to coordinate effectively with doctors, nurses, diagnostic teams, billing staff, and administration.
• Calm, empathetic, and professional approach when assisting patients and attendants.
• Fluency in English and Urdu; additional local language skills are an advantage.

Responsibilities

• Welcome patients, attendants, visitors, and healthcare professionals and guide them to the appropriate department.
• Answer, screen, and route incoming calls and respond to routine inquiries professionally.
• Register patients, verify basic information, schedule appointments, and maintain accurate front-desk records.
• Coordinate with clinical, diagnostic, billing, and administrative teams to support timely patient service.
• Provide clear information about hospital services, visiting procedures, and directions within the facility.
• Maintain an organized reception area and follow hospital policies for privacy and safety.

Skills

Verbal communication

Telephone etiquette

Data entry

Office computer literacy

Organization

Interdepartmental coordination

Confidentiality

English Urdu

Tools

Microsoft Office

Registration systems

Job description

Job Description

Capital Care International Hospital in Islamabad is committed to delivering safe, quality, and patient-centered medical services through qualified professionals, modern facilities, and comprehensive medical and diagnostic care.

We are seeking a professional Receptionist to provide a welcoming and efficient first point of contact for patients, attendants, visitors, and staff. The Receptionist will support smooth front-desk operations while maintaining confidentiality, courtesy, and accuracy in a busy hospital environment.

• Welcome patients, attendants, visitors, and healthcare professionals and guide them to the appropriate department.
• Answer, screen, and route incoming calls and respond to routine inquiries professionally.
• Register patients, verify basic information, schedule appointments, and maintain accurate front-desk records.
• Coordinate with clinical, diagnostic, billing, and administrative teams to support timely patient service.
• Provide clear information about hospital services, visiting procedures, and directions within the facility.
• Manage visitor flow, receive messages and documents, and escal... urgent concerns to the relevant staff.
• Maintain an organized reception area and follow hospital policies for privacy and

Job Specification

• Strong verbal communication and courteous patient-service skills.
• Professional telephone etiquette and confident front-desk interaction.
• Ability to accurately collect and enter patient and visitor information.
• Basic computer proficiency, including email, office applications, and appointment or registration systems.
• Good organization, time management, and attention to detail in a busy healthcare setting.
• Ability to coordinate effectively with doctors, nurses, diagnostic teams, billing staff, and administration.
• Calm, empathetic, and professional approach when assisting patients and attendants.
• Understanding of confidentiality, workplace safety, and respectful handling of sensitive information.
• Fluency in English and Urdu; additional local language skills are an advantage.

Job Rewards and Benefits

• Health Insurance
• Leaves
• Medical