Hospital Front Desk & Patient Services Coordinator

Aga Khan University; Karachi Division; On-site; PKR 360,000 - 600,000; Full time

Job summary

The Aga Khan University Hospital is seeking a friendly front desk associate to greet patients, schedule appointments, and manage reception duties across our hospital network in Karachi.

You will handle cash receipts, maintain records, assist supervisors with audits, support ward administration, and ensure a clean, well-stocked reception area. 1–2 years of customer service experience and proficiency in MS Office are preferred, with willingness to work shifts and in COVID wards.

Qualifications

• 1–2 years front desk or customer service experience preferred.
• Excellent customer service and communication skills required.
• Proficiency in basic computer applications (MS Office) essential.
• Ability to multi-task in a fast-paced professional environment.
• Maintain tact, patience, and composure in stressful situations.
• Willing to work in COVID wards and in shifts.

Responsibilities

• Greet patients and other customers in a polite, prompt, and helpful manner and provide necessary instructions/directions.
• Book appointments over phone or in-person for clinics or procedures.
• Use communication devices like paging systems, nurse call system, and panic alarm as required.
• Place orders/update Food Services Department for changes in patients' diets per physician's orders.
• Coordinate with Bed Management and Admission Department regarding referrals/transfers.
• Manage cash receipts via debit/credit cards and cheques.
• Maintain data and records as per institutional guidelines.
• Provide administrative support to the unit.
• Ensure tidiness and cleanliness of reception area and unit.
• Ensure availability of forms, slips, and stationery at all times.
• Assist supervisor in quality audits.
• Help keep ward manuals updated.
• Act as unit coordinator when assigned by a manager.

Skills

Customer service

Communication

Microsoft Office

Multi-tasking

Problem-solving

Calm under pressure

Shift work

COVID ward exposure

Tools

MS Office

Job description

The Aga Khan University Hospital is seeking a friendly front desk associate to greet patients, schedule appointments, and manage reception duties across our hospital network in Karachi.

You will handle cash receipts, maintain records, assist supervisors with audits, support ward administration, and ensure a clean, well-stocked reception area. 1–2 years of customer service experience and proficiency in MS Office are preferred, with willingness to work shifts and in COVID wards.